AV Training
Customer Service
BLS

BROADWAY EXTRAS QUOTES
Blumenthal Facts
100

This is the term and pricetype that we use when we are moving tickets out of one show and into a different show (I.E out of Beetlejuice, into Wicked)

What is SWAP?


100

A form submitted to Front of House that notifies our House Managers that a patron needs Usher assistance into or out of the building. 

What is Patron Assistance?
100

A journey through music and memory into the beating heart of Havana.

What is The Buena Vista Social Club?

100

"I'm acting just like a baby
But I'm gonna be
I'm gonna be alright, soon as I get home"

What is The Wiz?

100

Blumenthal's most frequently operated Broadway venue with a capacity of 2118 seats. 

What is the Belk Theater?

200

A miscellaneous item added to the order when patron's exchange days or times of the same performance. 

What is an exchange fee?

200

Night of show ticket pick up for patrons who want physical tickets or have been pulled by security checks. 

What is Will Call?

200

Unrequited yearning, alcoholism, and suppressed desires abound in this 80-minute one-act play that finally examines the forgotten life and dreams of a famous first lady.

What is Oh! Mary?

200

"Oops!.... I did it again!"

What is &Juliet?

200

In 2012, Blumenthal launched this program to highlight local talent in schools around the Charlotte area. 

What is the Blumey Awards?

300

Discounted tickets available starting two hours before the performance with a valid student ID. 

What is student rush?
300

Complimentary tickets offered for select shows when an error is made on our end or for emergency situations.

What is Patron Satisfaction?

300

Based off the novel of the same name, this relatively new musical features the "Roarin' Twenties" as it's backdrop. 

What is the Great Gatsby?

300

"He loves his son
His dead gay son!"

What is Heathers?

300

The Blumenthal theater where "The Hunger Games" was partly filmed at in 2012.

What is the Knight Theater?

400

The validated parking garage for patrons visiting the Belk, Booth, and Stage Door. 

What is Bank of America Center Garage?

400

A federal civil rights law that prohibits discrimination against people with disabilities in everyday activities. 

The Americans with Disabilities Act (ADA)
400

Dubbed as a "comedy of terrors", this new musical will make its Blumenthal Premiere in July 2026.

What is DRACULA?

400

"From London to Milan
stilettos are an "ism"
in red and neon light
Gimme Jimmy Choo Choo Choo Choo Choo Choo shoes
in New York, Paris, encore
Live it like an "ism""

What is Kinky Boots?

400

Blumenthal opened this space in 2024, beginning with The Infinite: Space Explorers, as it's inaugural experience. 

What is Blume Studios?

500

A protection plan that offers patrons back the base price of their ticket in the case of a qualified emergency and approved claim form. 

What is ticket protect?

500

What are Brian Moran's three C'S of customer service?

What is Clear, Concise, and Confident?

500

Credited as the "most Tony Award nominated play of all time".

What is Stereophonic?
500

"I can see behind the tears
I certain of the way we feel
and given time the hurt will heal"

What is Jersey Boys?

500

Blumenthal's President and CEO as of 2003.

Who is Tom Gabbard?