EPIC
How to tell if a patient receives paper billing or paperless?
A symbol of a paper will show for paper billing
A symbol of a leaf will show for paperless billing
Where does the note go in FACS?
Bottom note section
If no account number is listed in facs what # will go in TCN?
99999
What account activity is used for a general note?
If you are waiting for a rep with a card reader and they are taking a long time what would be the next step?
place patient on call back sheet for payment
What tab is used to review previous notes, and which icon would you use to edit note made by you the rep?
History and pencil icon
Would PTP or RPC be listed for No payment or insurance received?
RPC
What color will populate if in wrap up?
Yellow
What account activity is used for stolen identity?
AA Modify Contest
What is the average hold time for a transfer to a different department?
2 mins
When is the patient eligible for a push back? How many times can they receive one?
The dos has to be at a level 4
this is provided as a one time courtesy
What disposition is used for a payment made in full?
1700
What color will populate if paused for 15 min break?
Red
What account activity is used to mark a patient account deceased?
AA 119
If there is no balance on the account a review is needed what would be the next step?
What printer would be used to send a detail bill?
CH SBO Detailed bill printer
What status is used for no changes made to the account?
1001
What color will populate if in active call?
Green
What account activity is used to receive credit for dos being billed to insurance? What billing indicator is needed as well?
AA 119
BI 231 insurance found
What are the names of the collection's agency we corewell health use?
Allied
CBCS
RMP
UCB
Which department would we transfer patient to if he/she has questions on a balance received before service rendered?
prepay question department
what tab would you go to in facs to review previous accounts reviewed?
History tab on side panel
Where can you locate how many calls you the rep taken so far?
Stats
What Account Activity is used for a rebill request?
AA 153 disputed balance
What email is used by patient to send further grievances?
Patientcommunication@corewellhealth.org