CUSTOM
What is CFL
Color, Font & Location
Put these colors in order:
red, brown, green, yellow, purple, gray, orange, blue, pink, white, black.
White, gray, yellow, orange, red, pink, purple, blue, green, brown, black.
How early does schedules need to be posted by?
Minimum 2 weeks
What do you do when a customer says just looking?
"No worries, while you're looking around, we're running BOGO/Promos...."
"While you walk around, we can also personalize your hat..."
How much Discount $$$ do you have in a year?
$1200
TRUE OR FALSE: All embroidery is free for an employee
Hits include: (Text or Graphic + 1 Add-on)
Embroidergraphs, License & Partnerships, and Patches can be purchased with 40% Employee Discount.
CODE: "EMPEMB"
What are 3 ways you can maintain visual standard?
1. Daily Recovery
2. Consistently check Weekly Communication & VMG Tile on Store Central.
3. Being on top of Markdowns and promotions.
Why is Shift Change important to do daily?
Everyday Gameday is important and is what we strive to give quality experience. Which step is the most crucial to execute?
A - attending to the customer. you create the bond when you are genuine on your approach. Making the customer feel comfortable and trust your expertise.
Besides Onboarding and SAP training, what is the most CRUCIAL training that needs to get done before handing keys to an ASM/SM.
Scam Call Prevention
How much does this Embroidery Cost?
text/graphic added; Commemorative SKU:2239 $6
Metallic Thread: $4
Total: $25 in Custom w/o tax.
What is color blocking and why is it effective?
Color blocking - separating product by sku if shared in an arm/shelves. it helps the customer shop for the item they are looking for in their size.
What is the Dress code Policy?
Excluding Pier 39
Mon- Thursday navy/lids gear or sports gear, black/blue/khaki pants - no rips, patches designs, comfy athletic shoes.
Fri-Sunday- Lids Gear/Navy black/blue/khaki pants - no rips, patches designs, comfy athletic shoes.
Give me an example of an Assumptive Closing?
"What font did you want your name in on the side of your hat?"
What bills do we check? How can we know its real?
$20 AND UP, Fraud Fighter and if not available pen, watermark, second face, texture of the numbers, check front and back of the bill, red and blue threads within the bill.
How do you calculate your $$ needed to hit CCS?
Bonus Qualifier - CCS% = $$ in custom after you subtract it from bonus qualifer
Bonus Qualifer X 0.0(CCS) ex. 0.06, 0.03 = $$ in custom
How do you properly do markdowns & Sale Promo?
Markdowns - orange sticker under the old price, red sticker on the bill on the right side (if you are facing the hat)
Promotions - Red sticker on the bill on the right side (if you are facing the hat) either within the wall or on a designated fixture.
What are the 3 ways you can get a Meal Penalty.
1. Taking your lunch past your 5th hour when working over a 6hr shift.
2. Lunch being under 30 minutes.
3. Working past 5 hrs, under 6hrs without a meal wavier.
Give me an example of a Breakaway Statement.
"Here are my fonts selection, and Ill come back to you..."
Try 2 of these hats and let me know which one you like best..."
How do you ring up this transaction with a RENEWAL AP Premium:
$130 Jersey, $50 fitted, $9.99 Lanyard, $14 text Embroidery & Steam.
$130 jersey - Full price
$50 - 20% off
$9.99 - 10% off
$14 text - 20% off
Steam - 20% off
$10 renewal AP Premium Fee