Performance Expectations
Back to Basics
Quality
Random
Housekeeping
100

How many engagements are required weekly per clinician to reach our goal?

On average, 4.5 engagements per week.


100

What year did Care Navigation develop a formalized Quality Assurance program complete with a Quality Consultant for review of soft skills and charting consistency and accuracy?

2022

200

Who was Care Navigation's first client?

SpaceX, idk actually.

200

Where do you need to put your out of office days?

Personal and Team OOO Calendar

400

What does the acronym NCQA stand for?

National Committee for Quality Assurance

500

What is Ben's favorite beverage?

DDP, baby!