4 letter words
CREATED WHEN LIMBS ARE AFFECTING SAFE OPERATION ON PRIMARY LINES
What is TRIM?
Used to report only a portion of the service is coming into the location.
What is PART?
What is used to verify unauthenticated account
what is NAPS?
CREATED WHEN STREET LIGHT IS OUT
What is SLOT?
Takes 12 months to go away from account
What is DNAC?
used to investigate missing permits or approvals.
What is PERM?
a situation that classifies as an emergency.
what is no light?
where you can review the 13 month credit history
What is Credit History?
When the electric device number in the system doesn't match with the electric device number at the location
What is CMTR?
This billing program allows customers to choose their bill due date.
What is Pick-a-date?
Created to send information to the WAM desk for account issues with MyEntergy, TEXT, or Mobile Application.
What is IWAM?
When caller reports their lights are dimming
what is VOLT?
Where you go to see what has been previously done for the customers account
What is Activities?
The date that Entergy schedules the order to be worked
What is The commit date?
Issuance of Disconnect Order
What is Dunning Level 4?
Information to Credit & Collections, Credit review, 13 month credit review, Do not create an INCC, waive Remove Fees, Transfer Money
What is INCC?
Used to temporarily disconnect service when a customer expresses that an emergency/hazardous situation exists at the location.
What is TDEM?
This is what we use to start a new service.
What is New Move In?
The 2 types of Work Order terms
What is SSM and Non-SSM?
This allows customers to pay approximately the same amount for utility service every month.
What is Level Billing?
Issued only to communicate the following:
A change in deposit amount after a company error
A change in deposit amount after a revenue class change
A change or waive in deposit due to system issue/error
What is INDP?
For reconnection of service that was disconnected for only if there is a meter
What is RCER?
A built in co-browsing tool that allows certain CCRs to initiate a co browsing session from which they can guide customers directly through actions on myEntergy.com
What is GLANCE Tool?
Created when service diversion is suspected at the location based on information received from caller.
What is TAMS?
Do you know this?
A voluntary billing option enabled by AMI technology
What is Prepay?