Slack
What slack channel can you give someone a positive shout out in?
#high-five-fridays
What tab in Nats can we see players general information
Punter details
You can find these two categories of promotions in the share point.
sports and casino
What is the KA # for password reset process?
2836
What slack channel do we use for our training class?
New Hire Wave 11
What tab in Nats do we log an changes made to an account in?
Audit
What is the current case handling time for the Payments team?
4-6 hours
If a player wanted to update their unity account, what KA would you follow?
What slack channel is used to escalate a players concerns?
cs-customerservice-escalations
What tab in Nats can we reset a players password in?
punter details
What is the title of the share point site that we use?
Sportsbook Ops and Customer Service Team Site
What is the title of KA 3010?
Deposit and Withdrawal General Infomation
What slack channel do you post good morning/break/lunch/goodnight in once on the floor?
In what tab and section can we view a players promotions ?
punter bonus
Besides the sports op inc. tracker in share point, where else can CS agents see and update to markets from our Trading team?
slack - #ops - announcements
What KA can I find a directory for POV articles?
What slack channel do you post any promotion related concerns in?
cs-promotion-contacts-awareness
What tab in Nats can we find a players deposit history?
Transactions
Who had the top CPH for the month of June in NJ?
Wayne Fischer
According to KA 2773, what is the second set of questions we can ask a player to authenticate themselves?