JetBlue Overview
JetBlue refers to their employees as ______.
Crewmembers
Source: JetBlue Partner Material
What is TrueBlue?
TrueBlue is JetBlue's Rewards Program.
Source: JetBlue Partner Material
What is Tiles?
Tiles are how TrueBlue members track progress toward Mosaic and unlocking Perks You Pick.
Source: JetBlue Partner Materials
Which JetBlue credit card has no annual fee?
The JetBlue Card
Source: JetBlue Partner Materials
True or False: CMs can redeem TrueBlue points to receive a statement credit and pay themselves back for purchases of $50 or more, made within the last 90 days, using their Credit Card account.
FALSE
It should be $25 or more not $50.
Source: JetBlue Partner Materials
What is "Even More Space"?
Even More Space is available for an extra charge, which varies by seat and route. Even More Space seats include up to 38” of legroom, early boarding, and priority security at select airports. You can select Even More Space seats when you book your reservation or any time before your flight departs.
Source: JetBlue website
How many Tiles does a cardmember need to collect to reach Mosaic?
50 Tiles
Source: JetBlue Partner Material
What are the qualifying purchases to earn Tiles?
TrueBlue members will collect 1 tile for every $100 in qualifying spend on JetBlue, JetBlue Vacations, Paisly by JetBlue, many JetBlue extras and fees, as well as American Airlines flights. Eligible JetBlue credit card purchases will collect 1 tile for every $1000 spent.
Source: JetBlue Partner Materials
What are the two JetBlue credit cards that have a $99 annual fee?
The JetBlue Plus Card ad The JetBlue Business Card
Source: JetBlue Partner Materials
Where can you process Points Payback?
Customer Website Source: JetBlue Partner Materials
What do you call JetBlue's wifi?
Fly-Fi
Source: JetBlue Partner Material
How many levels of Mosaic do we have?
4 levels
Source: The New TrueBlue Loyalty Program is Now Live! Knowledge Article: 000003324
Francine paid $250 for the base fare of her JetBlue flight and then $125 on Jet with Pet. She paid with her Visa.How may tiles did Francine earn?
HINT: the tile ratios are 1:$100 and 1:$1,000.
Francine earns 1 tile per $100 spent with JetBlue. Her total was $375, so she'll earn 3 tiles.
Source: JetBlue Partner Materials
Which JetBlue credit card has a $40 annual fee?
The JetBlue Rewards Card
Source: JetBlue Partner Materials
What's the limit of Points Payback?
$1000 worth of statement credit per calendar year.
Source: JetBlue Partner Materials
What are the five Core Values of JetBlue?
Safety, Caring, Integrity, Fun, and Passion
Source: JetBlue Partner Material
TrueBlue members can unlock new perks in __ Tile intervals.
10 Tile
Source: New TrueBlue Loyalty Program Launch for JetBlue Knowledge Article: 000003316
Tina paid $1,500 for the base fare of her JetBlue flight in Mint. She paid with her JetBlue Plus card. How many tiles did Tina earn?
HINT: The tile ratios are 1:$100 and 1:$1,000
She'll earn 1 tile per $100 spent with JetBlue, plus 1 tile per $1,000 spent using her JetBlue Plus Card. The fare was $1,500 earning 15 tiles. She paid with her JetBlue Plus Card earning 1 tile. Tina earned 16 tiles in total.
Source: JetBlue Partner Materials
Which JetBlue card has the feature of Points PayBack?
The JetBlue Plus Card
Source: JetBlue Partner Materials
Yes or No: Will a cardmember will receive an email confirming their redemption?
Yes
Source: JetBlue Partner Materials
What is Mint?
Mint is JetBlue's refreshing new take on a premium coast-to-coast, with fully lie-flat seats, top-notch service, artisanal dining options, and revitalizing amenities.
Another acceptable answer: First Class, Premium, Elite.
Source: JetBlue Partner Material
What is a Cash+Points program?
Cash+Points lets you pay with almost any combination of cash and TrueBlue points-starting with as few as 500 points.
Source: www.jetblue.com/trueblue/using-points#pay-for-your-jet-blue-trip-with-cash-points
Give 5 Perks You Pick.
Any of the following:
Early Boarding
Alcoholic Drink
Priority Security
JetBLue Vacation Bonus
5,000 Bonus Points
Pet Fee Waiver
20-Tile Bonus
FoundersCard Blue Membership
Mint Suite Priority
15,000 Bonus Points
$99 Statement Credit on Select JetBlue Cards
Source: JetBlue Partner Materials
What are the two JetBlue credit cards that has the $99 Statement Credit Benefit?
The JetBlue Plus Card ad The JetBlue Business Card.
Source: JetBlue Partner Materials
What do you need to do if there's a Points Payback error?
1. Refer the cardmember to log into their True Blue account and accept the T&Cs.
2. If they've already accepted the T&Cs, open a Rewards case.
Note: Any transactions that the cardmember attempts to redeem against PRIOR to accepting the T&Cs will become invalid, and other transactions will need to be selected to process the redemption.
Source: JetBlue Partner Materials