JetBlue Overview
JetBlue refers to their employees as ______.
Crewmembers
What is TrueBlue?
TrueBlue is JetBlue's Rewards Program.
What is Tiles?
Tiles are how TrueBlue members track progress toward Mosaic and unlocking Perks You Pick.
What is the annual fee for the primary cardmember of the JetBlue Premier Card?
$499 per year
True or False: CMs can redeem TrueBlue points to receive a statement credit and pay themselves back for purchases of $50 or more, made within the last 90 days, using their Credit Card account.
FALSE
It should be $25 or more not $50.
What is "Even More Space"?
Even More Space is available for an extra charge, which varies by seat and route. Even More Space seats include up to 38” of legroom, early boarding, and priority security at select airports. You can select Even More Space seats when you book your reservation or any time before your flight departs.
How many Tiles does a cardmember need to collect to reach Mosaic?
50 Tiles
What are the qualifying purchases to earn Tiles?
TrueBlue members will collect 1 tile for every $100 in qualifying spend on JetBlue, JetBlue Vacations, Paisly by JetBlue, many JetBlue extras and fees, as well as American Airlines flights. Eligible JetBlue credit card purchases will collect 1 tile for every $1000 spent.
How much is the annual fee for each authorized user added to the JetBlue Premier Card?
$150 per year
Where can you process Points Payback?
Customer Website
What do you call JetBlue's wifi?
Fly-Fi
How many levels of Mosaic do we have?
4 levels
"Francine paid $250 for the base fare of her JetBlue flight and then $125 on Jet with Pet. She paid with her Visa. How many tiles did Francine earn?
HINT: the tile ratios are 1:$100 and 1:$1,000."
Francine earns 1 tile for every $100 spent with JetBlue. Her total was $375, so she'll earn 3 tiles.
What does the Account Anniversary Date reset to when the primary cardmember upgrades to a fee product?
The Fee Anniversary Date
What's the limit of Points Payback?
$1000 worth of statement credit per calendar year.
What are the five Core Values of JetBlue?
Safety, Caring, Integrity, Fun, and Passion
TrueBlue members can unlock new perks in __ Tile intervals.
10 Tile
Tina paid $1,500 for the base fare of her JetBlue flight in Mint. She paid with her JetBlue Plus card. How many tiles did Tina earn?
HINT: The tile ratios are 1:$100 and 1:$1,000
She'll earn 1 tile per $100 spent with JetBlue, plus 1 tile per $1,000 spent using her JetBlue Plus Card. The fare was $1,500 earning 15 tiles. She paid with her JetBlue Plus Card earning 1 tile. Tina earned 16 tiles in total.
How are the authorized user annual fees calculated if users are added mid-year to the JetBlue Premier Card?
They are prorated based on the date each user is added.
Yes or No: Will a cardmember will receive an email confirming their redemption?
Yes
What is Mint?
Mint is JetBlue's refreshing new take on a premium coast-to-coast, with fully lie-flat seats, top-notch service, artisanal dining options, and revitalizing amenities.
Another acceptable answer: First Class, Premium, Elite.
What is a Cash+Points program?
Cash+Points lets you pay with almost any combination of cash and TrueBlue points-starting with as few as 500 points.
Give 5 Perks You Pick
"Five "5" of any of the following:
Early Boarding
Alcoholic Drink
Priority Security
JetBlue Vacation Bonus
5,000 Bonus Points
Pet Fee Waiver
20-Tile Bonus
FoundersCard Blue Membership
Mint Suite Priority
15,000 Bonus Points
$99 Statement Credit on Select JetBlue Cards"
What must be disclosed to the cardmember when upgrading an account or adding an authorized user?
Applicable fees
If a CM experienced a Points Payback error on their recent transaction, what steps they should take to resolve it?
Refer the CM to log in to their TrueBlue account and accept the T&Cs. Once accepted, open a Rewards case.
Note: Any transactions the cardmember attempts to redeem against before accepting the T&Cs will become invalid, and other transactions must be selected to process the redemption.