Show:
How 2 Events Relate to Each Other
Tell Me in a Different Way
Ending a conversation
Accepting Feedback
Asking for Help
100

  • You are told to leave school property, but you stay anyway.

  • Police or security may be called.
  • You could get into trouble.
  • You may be asked again to leave.
100

Scenario:
You ask a grocery store employee, "Where's the thing for sandwiches?" The employee looks confused and says, "I'm not sure what you mean."

Question:
What should you do next?

Answer:
Use different words, such as "Where is the bread?" or point to a picture or the bakery section.

100

Scenario:
You've been talking with a staff member about your favorite song. It's time for your next activity.

Question:
What could you say before you leave?

Answer:

  • "I have to go now."
  • "Talk to you later."
  • "See you later."
100

Question:
A staff member says, "Please throw your trash away before leaving the room."

What is the best response?

Answer:
"Okay," throw the trash away, and move on without arguing.

100

Your bus is late, and you're starting to feel frustrated.

What is a better choice than swearing?

Answer:
Ask the driver, station staff, or your support staff if there is a delay or what to do next.

200

You cross the street without looking both ways.

  • You may not see a car.
  • You could get hit. 
200

Scenario:
You tell staff, "I need my blue thing," but they don't know what you mean.

Question:
What could you do instead of yelling?

Answer:
Describe the item ("It's my blue jacket."), point to where it usually is, or show a picture.

200

Scenario:
You're talking with a cashier after paying for your groceries, and the conversation is over.

Question:
How should you end the conversation?

Answer:

  • "Thank you."
  • "Have a nice day."
  • "Take care."
200

Question:
A staff member tells you, "Please use an inside voice."

What should you do instead of saying, "I'm not loud!"?

Answer:
Lower your voice and say, "Okay."

200

You dropped your wallet sometime while you were out in the community and can't find it.

What should you do first?

Tell staff or ask an employee for help looking for it.

300

You walk away from your group without telling staff.

What problems could happen?

 

  • Staff won't know where you are.
  • They may become worried.
  • You could get lost.
300

Scenario:
Your staff member doesn't understand where you want to go in the community.

Question:
What could you do?

Answer:
Say the name of the place differently, point to it on a map, write it down, or show a picture.

300

Scenario:
You're talking with someone in your house, but it's time for dinner.

Question:
What could you say?

Answer:

  • "I'm going to dinner now."
  • "I'll talk to you later."
  • "See you at dinner."
300

Question:
A housemate says, "Could you please move your shoes out of the hallway?"

How can you accept the feedback?

Answer:
Move the shoes and respond calmly, such as "Okay" or "Sure."

300

The self-checkout machine at 5 below or Safeway keeps giving an error.

Instead of yelling, what could you say?

Find a worker and say "Excuse me, can you help me with this machine?"

400

  • You are curious about what someone is doing in the park.

    What is a better choice than watching them for a long time?




  • Keep walking.
  • Look somewhere else.
  • Focus on your own activity.
  • If appropriate, politely say hello and then continue on.
400

Scenario:
You ask a cashier a question, and they say, "I'm sorry, I didn't hear you."

Question:
What should you do?

Answer:
Repeat the question clearly, speak a little louder if needed, or use different words.

400

Scenario:
You've finished asking a librarian where to find a book.

Question:
How can you end the conversation politely?

 

Answer:

  • "Thank you for your help."
  • "Have a good day."
  • "Bye."
400

Question:
An employee says, "Please don't rearrange the food on the shelves."

What is the appropriate response?

Answer:
Stop rearranging the food and say, "Okay."

400

You go to Burger King and order your meal. When you try to pay with your EBT card, the cashier tells you, "I'm sorry, your card isn't working."

Instead of yelling, swearing, or saying, "This is stupid!" what should you do?


  • Use another payment method if you have one.
  • Decide not to buy the food today and leave calmly.
  • Contact the number on the back of the EBT card later to find out why it isn't working.
  • If appropriate, check your EBT balance before trying again another time.
500

You stand in a park and stare at the same person for several minutes without talking to them.

How are these two events related?

  • The person may feel uncomfortable.
  • They may move away or ask if you need something. 
500

Scenario:
You tell your housemate, "I need help with it," but they ask, "Help with what?"

Question:
How can you make your message clearer?

Answer:
Name the item or activity, such as "Can you help me open this jar?"

500

Scenario:
You're talking with your support staff, but your ride has arrived.

Question:
What is an appropriate way to end the conversation?

Answer:

  • "My ride is here. I'll talk to you later."
  • "Thanks for talking with me."
  • "See you next time."
500

Question:
Your staff reminds you not to stand too close to other people in line.

What should you do?

Answer:
Take a step back and accept the reminder without complaining.

500

Who can help if you accidentally break something in a store?


Answer:
An employee or manager.