Emotional Intelligence
____% of high performers have high EQ
90%
When navigating a difficult conversation, it is important not to assume ____ in the situation or person
MOTIVE
Positive feedback is _______ for learning
CRITICAL
The only person responsible for achieving your goal is ______
YOU
If it isn't ______, it didn't happen
Written Down
If it matters to ___, it should matter to ____
If it matters to Your Employees, it should matter to You
Which of the following is NOT a skill for Navigating Difficult Conversations?;
1. Start from the Heart
2. Offering Solutions
3. "Learn to Look"
2. Offering Solutions
When receiving feedback it is important to assume ________.
Good Intent
You cannot talk your way out of something you ______ your way into.
You cannot talk your way out of something you BEHAVED your way into.
How frequently/when are performance reviews completed?
90 days and Annually
Leaders who have high EQ often have good ________ skills
Social
Three types of "Stories we tell ourselves": ___________, _________, _________
Victim Story
Villain Story
Helpless Story
Name two "Do's" and two "Don'ts" of Delivering Feedback
DO: Prepare, listen to understand, be conversational, be objective, be specific, recommend next steps
DON'T: Be critical, make personal attacks, make assumptions, offer negative feedback publicly, only give negative feedback, wait until the annual review
SMART Goals are ____, _____, ____, ____, ____
Specific, Measurable, Achievable, Relevant, Timely
The first step to address unsatisfactory performance is _____________
Oral Counseling/Warning
4 components of EQ are: ____, ____, ____, ____
Self Awareness
Self Management
Social Awareness
Empathy
Ask. Mirror. Paraphrase. Suggest.
At which stage(s) is TRUST built?
Mirror and paraphrasing
These are the "4 W's of Effective Feedback"
Who, What , When, Why
"There is nothing I can do to change my situation, so why bother trying?" is an example of someone with an ___Locus of Control.
External
Termination of an employee cannot occur unless ____________
Approved by the CEO
What are two examples (from the training) of "Empathy Traps"
Statements that begin:
"At Least"...
"But"...
These statements minimize ability to empathize when comparing your struggles with other people's
When Navigating Difficult Conversations, pay attention to the ___________, not just the ________.
Conditions
Context
The SBI model stands for ______, ______, ______
Situation
Behavior
Impact
According to the RBA Activity on emotional expensiveness, you should base your ratings on your _____, not your _____
According to the RBA Activity on emotional expensiveness, you should base your ratings on your ACTIONS, not your INTENTIONS
Someone claiming discrimination based on their race, gender, sexual orientation, etc. is a type of ________, which is taken very seriously.
Grievance