What makes Rotella T6 motor oil different from the competition?
Utilizes Pure Plus Technology
100
The telephone should be answered before the _____ ring
Third
100
What is the new name that will be used for full our Brakes & Services locations?
Jiffy Lube Multicare
100
How often should the Customer lounge, Customer restroom and coffee station be tidied up?
Every two (2) hours
100
What Posters should be in your JLMC store lounge?
Jiffy Lube Pledge of Satisfaction, Nationwide Limited Warranty
200
When should you recommend to the customer Pennzoil Platinum High Mileage Vehicle motor oil?
When the customer has a vehicle with high mileage over 75k and requires a full synthetic motor oil.
200
Who is responsible for completing the Activity Board prior to opening?
Opening Manager
200
How do you determine if the brake fluid needs to be replaced?
By performing a brake fluid corrosion test on every vehicle or OEM time / mileage recommendations
200
During the lounge review with the Customer what should be mentioned to the Customer?
The location of the magazine rack, location of the coffee machine, free WiFi, Free Charging Station and location of the restroom.
200
Who is the CFO for Allied Lube?
Tony Kulick
300
What Rotella motor oil should be used to meet the Ford 6.7 l?
Rotella T5 10w30
300
What is the proper way to answer the telephone at a JLMC?
Thank you for calling Jiffy Lube Multicare on _____ street. This is Dave, how may I help you today?
300
What is the cost of a Jiffy Lube Brake Inspection?
FREE
300
How many points are missed on the Customer Mystery Shop if you do not use the proper Welcome with the Customer?
10 points
300
What is the JLI National online coupon oil change offer?
$5 off of Signature Service
400
What are 2 of the benefits of Shell Rotella T6?
Extreme High and Low temperature protection and Excellent wear protection
400
What is the proper Welcome at a JLMC store to receive 10 points on CEMS?
Welcome to Jiffy Lube, my name is ______ how may we help you today? "Great we can take care of that for you today." "When you last had your oil changed did you have your tires rotated?"
400
The vehicle's brake fluid measures below the minimum. Which color should be indicated on the ROC?
Red
400
How many points are missed on the Customer Mystery Shop if the Customer is not asked for or confirmed their email address?
10 points
400
Where is the appropriate place for the National Fleet Decal in your store?
On the Gray stripe of your front entrance door
500
What are the names and of the viscosities of the 3 Shell Rotella Products?