Verde
2025 GMC Terrain
2025 GMC Acadia
2025 GMC Yukon/XL
2025 GMC Sierra EV/Hummer EV
100
An example of an either or question to ask during the greeting, and why do we ask either or questions during the greeting?
Are you here for sales, or service? First time here or returning? Looking for New or Pre-owned? etc. And this is to avoid a reflex response of "Just looking"!
100
The only flavor (trim level) for 2025!
What is Elevation?
100
The 3 Trim levels for 2025!
What are Elevation, AT4, and Denali?
100
What are the 5 trims now available on 2025 Yukon/XLs?
What are Elevation, AT4, Denali, AT4 Ultimate, and Denali Ultimate?
100
Ranges! What are the ranges for the Extended and Max range trims in the 2025 Sierra EV? (+/- 5 miles only to count)
What is 390 and 460 miles of range? Also, important to note that there is a bump of 115 HP going to the Max range.
200
An example of an either or question to narrow down inventory.
Lighter or darker colors? basic or loaded? cloth or leather? awd or fwd? etc
200
A standard package in the Elevation Trim level that was previously an option (Name the package, and at least 3 of the 5 items included)
What is Driver Convenience Package 1, which includes
- Remote Start
- Driver and front passenger heated seats
- Heated steering wheel
- Visors with illuminated vanity mirrors
- Windows, driver express up/down and express down all passengers
200
The only Powertrain combo for all trim levels!
What is the 2.5L Turbo, and 8 speed Automatic?
200
What is the GM name of the New color exclusive to the AT4 and AT4 Ultimate trims?
What is Midnight Pine?
200
What is the length and width of the Sierra EV bed vs the Hummer EV Pickup bed? (Need to know them individually, and comparatively). (+/- 1" to count)
The Sierra EV bed is 70.59" long by 65.35" wide (49.42" between wheel housings), while the Hummer EV Pickup is 60.1" long by 61.02" wide (50.08" between wheel housings). Important to note that BOTH will accommodate a 4 foot wide sheet of plywood/drywall in between the wheel housings, and the Sierra EV is just about 10" longer. 
300
What open ended questions are primarily used for, AND give 1 example!
What is to build rapport/investigate? Where do you live? What do you do for work? What do you like most about your current car?
300
There are 2 new colors the GMC brand starting with the 2025 Terrain. Name at least 1 (GM name to count)
Rapids Metallic or Riverstone Metallic?
300
Size Matters! Customers want to know how big ours is... What size (diagonally in inches) is the new Acadia's Premium Infotainment System with available Google built-in? (Don't confuse this with our 11" D.I.C. [Driver Information Center])
What is 15"?
300
Size Matters! Customers want to know how big ours is... What size (diagonally in inches) is the new Yukon/XL's Advanced color LCD display with Google built-in compatibility? (Don't confuse this with our 11" D.I.C. [Driver Information Center] or 15" Optional Head-Up Display)
What is 16.8"?
300
But what if I'm a drywall contractor, and frequently need to carry 4'x10' sheets of drywall? Is there a solution for me with the Sierra EV? (correct GM names for points)
MultiPro Midgate and MultiPro Tailgate!
400
In the A.B.C. (Acknowledge, Bridge, Control) process, an example of a response (with all 3 steps) used to acknowledge, bridge, then regain control after being asked "what are lease payments on this car here"? (One person from team to respond with an answer)
(A) That depends on lots of factors, such as the trim level you pick out, (B) speaking of that, (C) were you looking for something a bit more basic, or maybe more fully loaded?
400
There are 2 differences in the Powertrain (Motor/Transmission) between the FWD and AWD versions. Name both!
The FWD models will receive a CVT, and AWD an 8 speed Automatic. The AWD models also receive a bump in torque from 184 lb-ft to 203 lb-ft, which also raises towing capacity to 1500lbs from 800lbs. (HP stays the same at 175 for both)
400
What is the HP and TQ for the new Acadia? (+/- 5 to count)
What is 328 HP and 326 Tq?
400
What are the 3 distinct suspension options across the Yukon/XL's lineup? (GM Name for points)
What are Premium Smooth Ride suspension (Standard only on Elevation), Magnetic Ride Control (Standard on AT4 and Denali), and Adaptive Air Ride suspension? (Standard on both Ultimate trims, and optional on Denali and AT4)
400
The Bumper to Bumper, and Battery Warranty for both the Sierra and Hummer EV.
What is 36/36k and 96/100k?
500
The only response you should give when someone "Wants to think it over". (AKA a "Reflex objection") (Hint: Step 1 in CRIC!)
No problem! Were you going to be thinking over the vehicle itself? Me? The dealership? Or the price???????? (price has to be last in order to count)
500
Name at least 3 of the 5 features gained in the Convenience Package 3 (besides the features of the Convenience Package 2)
All Features Included With Convenience Package 3:
- Ventilated driver and front passenger seats
- 8-way power front passenger seat adjuster
- 2-way power front passenger lumbar seat adjuster
- Driver memory settings
- Heated rear outboard seats
500
The AT4 Acadia finally gets its own unique suspension compared to the other trims (standard), What is the GM Name for this off roading influenced suspension? (Hint: The standard suspension on Denali and Elevation is called "Ride and Handling Suspension").
What is "Performance Suspension"? And worth noting that this is optional on the Elevation and Denali trims as well!
500
What do the AT4 and Denali Ultimate trims give over their less-than-ultimate trim counterparts? (Points given for a good response, that covers at least some of the items).
Advance Security, Advance Technology, Max Trailering, Panoramic Sunroof, Power-retractable assist steps with LED perimeter lighting, and Premium Capability with Active Response 4WD Packages are standard instead of optional.
New for 2025 is an optional Night Vision package for the Ultimate trims
- Can help you see beyond your headlamps by displaying a thermal image1
- Image highlights and alerts you to detected pedestrians or large animals directly ahead of you
Power driver and front passenger massage seats are standard in the Ultimate, and unavailable anywhere else.
24" Wheels are Standard in the Denali Ultimate and 20" in the AT4 Ultimate, both of which are exclusive the their respective Ultimate trims.
There is an optional Denali Ultimate Appearance Package to further increase the road appeal of the Denali Ultimate trim.
500
The only trim level in the 2025 Hummer EV lineup (both SUV and Pickup) that you CANNOT get "Watts to Freedom" in.
What is the 2x SUV? You gain Watts to freedom in the extreme off-road package in the 2x Pickup, and it is standard on all 3x trims. Interestingly, even though the SUV doesn't get WTF in this package, the price is the same $9995!
600
Perform a full proper Verde greeting with all steps including the Yes, and Either or Question! (Anyone from the team, choose their customer)
Act it out! Hi! Welcome to Jim Curley GMC! My name is Andrew, and you are? Cold outside today Mike isn't it? Are you here to see someone in sales or service?
600
Besides the Convenience Package 2 that is included in the Elevation Premium Package (and not available as a stand alone package), what are the other 2 items included?
All Features Included With Elevation Premium Package:
- Includes Convenience Package II content
- After Dark CoreTec or Gideon Gray CoreTec seating (Leather seats)
- 19" Technical Gray machined-face aluminum wheels
600
What Package do you need to get in the Elevation and Denali to get the Performance Suspension that is Standard in the AT4? (GM name for both packages, one for each trim)
What is the Black Edition for the Elevation, and the Denali Reserve Package for the Denali?
600
Denali 25th Anniversary Package??!! What's that get you? 3 of the 5 items for points
It is an LPO (Dealer install) Package, similar to a black edition, or appearance package. Meaning you could add these items after the fact as accessories.
25th Anniversary Denali Package, LPO (PDK)
- 24-inch Black wheels with Black center caps, LPO (5FG)
- Black illuminated front GMC emblem, LPO (R88)
- Black nameplates, LPO (RIK)
- Black mirror caps, LPO (S4X) – except when Onyx Black (color code GBA) paint is ordered
- Black mesh grille, LPO (SJB) – Denali models only
600
Besides the obvious battery pack, what is the only discernible difference between the Extended and Max range trims in the Sierra EV? (According to GMC.com!)
The max range apparently has driver side auto dimming mirrors, with puddle lights, while the extended range does not? This is according to gmc.com... HOWEVER, our Max Range G9639 doesn't have the puddle lights, while ALL of our extended ranges have puddle lights! Either gmc.com has these listed backwards (likely), or all of our vehicles received the wrong parts at assembly (less likely). Verified with Keyport, there's are also the same. Extended's have the lights, Max's do not.
