What is...
What is a "problem"?
A physical, psychological, financial or environmental obstacle that prevents the member from reaching an optimal health status.
Give an example of a barrier.
Could be any example that is stopping a member from seeking care. Example: Member isn't picking up their prescription to manage their diabetes because they can't afford it.
At Accolade we MUST identify barriers on each call.
False!!
Spell the name of the company you're working at!
A-C-C-O-L-A-D-E
What is "an intervention"?
Action(s) taken that lead to goal completion and the achievement of outcomes.
Give an example of an intervention.
Any example that leads to the goal completion/ achievement of outcomes.
A record of events that occur throughout a member’s journey in a clinical program from identification through graduation is called a PGI set
False!!
What is the name of the platform that Accolade built? Hint- its not Jiva
InView!
What is a PGI set?
Program completion that is driven by the care planning process.
Give an example of a clinical program at Accolade.
Any clinical program named works! Example Maternity care, Care Navigation, Complex Case Management.
An activity is a system-generated or manually-created action to be completed by the assigned care team member.
TRUE!
Name at least three employer groups Accolade supports.
Meta, State Farm, Tory Burch, United Airlines, American Airlines, Lowes...the list goes on and on
What is a Plan of Care?
A comprehensive, personalized plan that is a direct outgrowth of the assessment.
Give an example of a goal you could set with a member.
Any answer that shows setting a goal will give you full credit! Example: Setting a goal to help the member quit smoking.
An Episode is a record of events that occur throughout a member’s journey in a clinical program from identification through graduation.
True!!
What platform should you log into each day that helps clock your time for the day?
Softphone!
The process and tool used to comprehensively evaluate the status and needs of the member.
Give an example of a strength you may have identified with a member.
Attributes related specifically to the member or their circumstances that can help achieve goals and outcomes.Example: My grandbaby is what is motivating me to get my health in order!
Program status does not represent where a member is in their clinical program journey.
False!
What is the name of our CEO?
Raj Singh