Karen #1
I received your product and I realized how much this product sucks! I don't want it. I want a refund NOW!
Tell me a little about yourself
Dear irwindesign,
I emailed a week ago and have not heard back. 2 weeks ago, the chair I ordered from your website arrived. Unfortunately, it does not look like I imagined in my living room. I need to know what the return policy is--please let me know asap.
Best,
Robert
Why do you want this job?
How would you like to be treated by a co-worker when you made a mistake at work?
How would you like to be treated by a co-worker when you got confused and charged a customer 100 less than what the item was worth?
your website SUCKS. I cant tell when things are in stock and everytime I try to pay for something, it gives me back an errors. How do you expect to make money when your website wont even take my card!!!
why wont your IT people fix this???
Tell me about a time you made a mistake and how did you fix it
Hi, my product arrived broken. I am very upset as I was planning on gifting this item to my mother in 3 days. I notice your shipping time is 5 days from original order, so I will be unable to gift her something on time.
Why should we hire you?
Your co-worker comes to you privately and lets you know your joke was hurtful. The joke was something you didn't realize hurt their feelings. How do you handle this situation?
I ordered my product 1 week ago. When will it arrive? its SO SLOW.
a customer asks you a question you dont know how to answer. How do you handle this situation?
Hi,
I've been looking at your websites and love your products. Unfortunately, they are very expensive. Is there any way we can lower the price?
How do you handle stress and pressure?
your co-worker and you are chatting on your break. The conversation is going well until your co-worker expresses a personal opinion that you feel very strongly about and completely disagree with. This catches you off-guard.
How do you deal with this? Remember, you are at WORK!
Why is it important to remain calm in the face of an explosive customer?
tell me about a time you were overly confident and it didnt go well.
How do you admit you (the company) made a mistake?
How do evaluate success?
you and your co-worker are discussing business ideas, and they bring up a few you don't agree with. How do you handle this situation?
Is there a point or a "line" when dealing with an angry customer that you can draw that would warrant you to either 1)end communication 2) block them 3)something of that sort.
what is that line to you?
How do you decide to take risks?
PLease explain why customer service is important
What are your goals in this company?
Your co-worker decides to respond to a customer in a way that made the customer even Angrier, and now you have a negative review on yelp. Before this, your co-worker had gone to you asking you what you thought of his response, and you told him it was a bad idea. He sent it anyways.
How do you handle this?