WORKPLACE ETIQUETTE
What is the appropriate time to arrive for work/an interview?
At least 5-10 minutes early
What are your strengths and weaknesses?
Strengths: Strong problem-solving skills, adaptability, teamwork, leadership, attention to detail, and ability to work under pressure.
Weaknesses: A tendency to be overly critical of one's work, difficulty saying no to extra tasks, or a need to improve public speaking skills. *Always frame weaknesses to show you are working to improve them!
TIP: Be honest but strategic - highlight strengths relevant to the job and show growth in your weaknesses.
What is an example of an online resource to look for job opportunities?
- ZipRecruiter
- Monster
- American Job Centers
- AZ Department of Economic Security
What is the purpose of a resume?
To showcase your skills, experience and qualifications to potential employers
What is the first thing you should do when you walk into an interview?
Greet the interviewer and shake their hand
What are three key elements you should include when sending a professional email?
- A greeting
- A clear message
- A professional closing/signature
Where do you see yourself in five years?
EXAMPLES:
- "In five years, I see myself growing within the company, taking on leadership responsibilities, and further developing my expertise in [relevant skill /industry]."
- " I hope to contribute meaningfully to the company's success and take on new challenges that align with my career goals."
TIP: Align your answers with the company's opportunities for growth while showing ambition and flexibility.
Name a resource that helps individuals in recovery find jobs.
- Workforce development programs
- Career centers
- Recovery-friendly employers
- Arizona Opportunities Industrialization Center
What are the three main sections every resume should include?
- Contact information
- Work experience
- Education
After an interview, what could you do to show your interest and appreciation?
Send a follow-up letter or email!
True or False: Using your phone for personal calls and texts is acceptable when you have downtime at work.
False: Personal phone use should be limited and only done during breaks.
Describe a time when you worked as part of a team.
EXAMPLES:
- "During a group project, I collaborated with teammates to develop a marketing campaign. I took the lead on research while ensuring everyone's ideas were included, and we successfully delivered a strong presentation."
- "As part of a volunteer event, I worked with a team to organize a fundraiser, delegating tasks and solving last-minute challenges to ensure a smooth event."
TIP: Use the STAR method (Situation, Task, Action, Result) to structure your answer!
Name a resource to find professional attire for a low cost.
- Goodwill
- St Vincent De Paul
- ICM Clothing Bank
- St. Joseph's The Worker - Career Clothing Closet
- The Clothes Closet - Phoenix
True or False: You should include every job you've ever had on your resume.
FALSE: Only include relevant jobs that relate to the position you're applying for.
How should you address gaps in your employment history or questions about your history with substance abuse in an interview?
Be honest but brief, focusing on the positive aspects of your growth. If you have an employment gap, highlight any skills gained through volunteer work or personal development. If asked about substance use history, emphasize your recovery journey and strengths. In both cases, steer the conversation toward how you are now a strong candidate for the role.
If you have a disagreement with a coworker, what is the best way to handle it professionally?
Address it calmly, privately, and respectfully; focus on finding a solution rather than placing blame.
How do your values align with the values of the company?
EXAMPLES:
- "I value integrity, teamwork, and continuous learning, which aligns with your company's commitment to ethical business practices, collaboration, and professional growth."
- "Your emphasis on innovation and customer service resonates with my belief in providing creative solutions and putting clients first.:
TIP: Research the company's mission and core values, then connect them to your own work ethic and goals.
What is an apprenticeship and where can I find apprenticeship opportunities?
It's an earn-as-you-work job/education where you can get a certificate after completing (can sometimes be 1-6 years, but usually 3-4).
What is the ideal length of a resume for most entry-level positions?
One page!
- Keep it concise and relevant
Why is it essential to tailor your resume for each job application?
It helps highlight the most relevant skills and experiences for the specific job
What is "active listening" and why is it important in workplace communication?
Active listening involves giving full attention, making eye contact, and responding appropriately; it ensures clear communication and shows respect
What questions would you ask the interviewer?
EXAMPLES:
- "What does success look like in this role?"
- "Can you describe the company culture?"
- "What opportunities for growth and development are available?"
- "How does the team typically collaborate on projects?"
- "What are the next steps in the hiring process?"
TIP: Ask insightful questions demonstrating your interest in the company and role. Avoid questions about salary and benefits too early in the process.
What types of jobs offer apprenticeships?
- Construction
- Healthcare
- Cybersecurity
- Semiconductor (i.e., microchip manufacturing)
- Cybersecurity
What is an "action verb," and why should you use them in your resume?
Action verbs (e.g., "managed," "designed," "implemented") describe your accomplishments and responsibilities in a strong, engaging way.
What is the difference between a resume and a cover letter?
- A resume lists your skills and experience
- A cover letter explains why you are a good fit for the job