Workplace Communication
What should you say if you don't understand your supervisor's instructions?
Ask for clarification.
This is something you should bring to an interview to help you discuss your experience.
Résumé
What does it mean to be punctual?
Arriving on time.
What document tells an employer about your education, experience, and skills?
A résumé
You arrive at work and realize you forgot your uniform. What should you do?
Tell your supervisor and ask how to handle the situation.
What does it mean to be an active listener?
Paying attention, not interrupting, and showing that you understand.
If an interviewer asks, "Tell me about yourself," you should focus on these three things.
your experience, skills, and career goals
Why is attendance important to an employer?
Employers need dependable employees who show up for scheduled shifts.
What should you do before submitting a job application?
Review it for accuracy, spelling, and completeness.
A customer is angry and starts raising their voice. What should you do?
Stay calm, listen, and respond respectfully.
Which is more professional: “I can't do this” or “Could you show me how to do this?”
“Could you show me how to do this?”
An interviewer asks, “What is one of your weaknesses?” What is a good way to answer?
Give an honest weakness and explain how you are working to improve it.
You are going to be late for work. What should you do?
Notify your supervisor as soon as possible.
Why should you customize your résumé for different jobs?
To highlight the skills and experience most relevant to each position.
You make a mistake at work. What should you do?
Take responsibility, tell the appropriate person, and help correct it.
Your coworker misunderstands something you said. What should you do?
Calmly clarify what you meant and listen to their perspective.
What is one thing you should research before an interview?
The company and the job you are applying for.
You finish your assigned work early. What is a good next step?
Ask your supervisor what else you can help with.
What are three things you should know about a job before applying?
Job duties, qualifications/skills required, and schedule/pay or other employment details.
Your friend texts you while you're working and wants to chat. What should you do?
Wait until your break or an appropriate time to respond.
Your supervisor gives you feedback that you disagree with. What is the most professional response?
Listen respectfully, ask questions if needed, and consider how you can use the feedback to improve.
An interviewer asks, “Tell me about a time you solved a problem at work or school.” What type of answer should you give?
A specific example that explains the situation, what you did, and the result.
Your coworker is not doing their share of a team project. What should you do first?
Communicate with the coworker or team and try to resolve the issue professionally.
You don't meet every qualification listed in a job posting. Should you automatically skip applying?
No. If you meet the key requirements and can demonstrate relevant skills or transferable experience, you may still be a good candidate.
You are given three tasks, all due soon. How should you decide what to do first?
Determine which tasks are most urgent/important, clarify priorities with your supervisor if necessary, and complete them in an organized order.