Leadership & Teamwork
Which Leadership quality is MOST important when resolving conflicts? Patience, Creativity, Confidence, or Communication?
Communication
Which resume section allows applicants to highlight school clubs, sports, or volunteer activities? References, Education, Contact Information, or Activities and Leadership Experience?
Activities and Leadership Experience.
True or False: It's okay to steal little things from your workplace as long as they don't know.
False. Stealing of any kind at the workplace is unacceptable. Stealing can make you lose your job or worse, get arrested.
You are a cashier at a store. You are texting on your cell phone between sales and get a response while scanning the customers items. What should you do?
You ignore the notification/response and continue to give the customer great service. (your cell phone should be locked up with your belongings, not at your register)
What are some clothing items for Business Casual attire?
khaki's, polo or button-down shirts, slacks, blouses, knee length skirts, some capri's, appropriate shoes.
A coworker is struggling to complete a task before a deadline. What would you do? Would this fall under leadership or teamwork?
Offer assistance if possible and communicate respectfully. Teamwork.
True or False: "I need money and experience" is the MOST appropriate statement for a professional resume objective.
False. It is "Seeking an opportunity to develop leadership and workplace skills."
Which action best demonstrates accountability in the workplace? Wait for supervisors to solve the problem, avoid difficult assignments, accept responsibility for your mistakes and correct them, or blame coworkers for the problem.
accept responsibility for your mistakes and correct them
True or False: You should ignore the customer's concerns when handling an upset customer.
False, you should speak calmly and work toward a solution.
Why is dressing professionally important during an interview?
You can only make 1 first impression. Make it a positive one.
Why do employers value teamwork skills.
Team's complete tasks more effectively through collaboration.
Why is honesty important on job applications and resumes?
Honest information builds trust and credibility.
What is the purpose of job readiness training?
To teach skills needed for workplace success and career growth.
Which situation BEST demonstrates strong customer service skills? responding quickly but speaking disrespectfully, listening carefully and resolving concerns politely, avoiding difficult customers, or telling customers to solve the problem themselves.
listening carefully and resolving concerns politely
What is most important when completing a job application? Creativity, attention to detail, athletic ability, or persuasion?
Attention to detail. It is best to read the entire application before you complete it.
True or False: Great leaders build confidence, foster collaboration, and create inclusive environments where individuals feel empowered to excel.
True
Why should you proofread your resume before you submit it?
Employers expect professional and accurate documents.
True or False: A supervisor gives you constructive criticism about your work performance. Ignoring the feedback and continuing to work is the BEST response.
False. You should listen carefully and use the feedback to improve.
Who do you call if you cannot resolve a customer's problem?
GHOSTBUSTERS!!! JUST KIDDING! Of course, you call your supervisor or manager.
True or False: During the interview, your body language should demonstrate confidence and professionalism.
True
What makes a great leader?
A great leader is someone who inspires, motivates, and guides others from within, combining vision, integrity, and empathy to achieve shared goals while fostering growth and collaboration.
What is the PRIMARY purpose of a resume?
To summarize qualifications, skills, and experiences.
Which statement best describes workplace ethics? Personal opinions about coworkers, Rules and behaviors that guide professional conduct, informal workplace conversations, a company's dress code?
Rules and behaviors that guide professional conduct
You work at a fast-food restaurant. A customer asked for their meal made a special way. The order wasn't made the way they asked and came to the counter. You replace the item in question, but they came back and said it still wasn't right (for the third time). They are upset. What do you do?
We just wanted a response as to how you would handle the situation. If you gave a proper response you got the points.
What is the proper way to greet your interviewer?
Give them a firm handshake, look them in the eye and introduce yourself.