Vocabulary
What is: Being able to exchange information effectively both with and without words
Which is the quality of a great worker?
A. Requires a lot of supervision
B. Complains about work
C. Is responsible and solves problems
D. All of the above
C. Is responsible and solves problems
List two ways you can show you are honest in the workplace
Answers will vary
What kind of attitude should you have when you work with customers
Why is it important to be able to communicate clearly in the workplace?
To prevent misunderstandings (or a version of this answer)
What is: Responding appropriately to a challenging or dangerous work event or situation.
Which is a way to search for job openings?
A. Attend job fairs
B. Search online job boards and websites
C. Ask family and friends
D. All of the above
D. All of the above
List two ways someone could be dishonest in the workplace
Answers will vary
Give an example of how tone of voice can make a difference when talking with someone.
Answers will vary
Why is it important to always keep learning in the workplace
Because information is always evolving (or a variation of this answer)
Who is: Having the ability to effectively help people purchase or use a product or service.
Customer Service
Which is a true statement about an annual work performance review?
A. It is the first time a worker learns about goals
B. It may be used to determine promotions and layoffs
C. It is the time to criticize co-workers
D. All of the above
B. It may be used to determine promotions and layoffs.
What does it mean to be loyal in the workplace?
Answers will vary
What are two common slang words your generation uses that you would not use with an older generation? (these do not need to be negative words)
Answers will vary
At work, why is it important to be able to work with different types of personalities?
Because you never know who you will be working with and what you will need to do (or a version of this)
What is: Knowing and following the accepted set of manners and behaviors appropriate for the workplace.
Etiquette
Which job skills should workers develop?
A. Time management
B. Communication
C. Leadership
D. All of the above
D. All of the above
List two ways you can show you are reliable in the workplace
Answers will vary
What does the phrase "If you think you can or if you think your can't, you are right" mean to you?
Your mindset determines your ability. (or a version of that answer)
Why is it important to be flexible at your job?
Your boss may give you a job to do that you were not ready for, things are always changing (variations)
What is: Knowing what to do before, during, and after employment interviews (for example, dressing appropriately)
Job Interview
Which describes workplace social skills?
A. Considered a technical skill
B. Allows workers to interact well with others
C. Not necessary for most jobs
D. All of the above
Integrity means having strong moral principles. Give an example of how you can show integrity in the workplace.
Answers will vary
What does the following mean to you, "Watch your thoughts; they become words. Watch your words; they become actions. Watch your actions; they become habits. Watch your habits; they become character. Watch your charter; it becomes your destiny."
Your thoughts influence who you become (or a version of that)
Two part question: Explain how being confident can help you in the workplace. Do you think it can be seen as negative if you are overconfident?
Answers will vary