Job Skills

Getting Along With Your Supervisor

100

It is a good idea to call your supervisor by their first name.

False. Never do this unless your supervisor insists, and then try to do this only in private settings, not in front of the rest of the team.

200

What if your boss wants you to do something on the job that you don't know how to do? How do handle this?

If it is something that is part of the job, tell the supervisor that you do not know to do that task but would love to learn how to do it so you can be more self-sufficient.

300

Your supervisor tells you to do something that you don't think it is important or want to do. What should you do?

You can respectfully offer your opinion but after doing so immediately do what was asked of you.

400

Is your supervisor always evaluating your job performance when he/she is with you on the job?

Yes. Every manager, either formally with a written evaluation, or informally - through casual observation, is constantly evaluating how well you are working.

500

What if your boss asks you to work a second shift to cover a co-worker/teammate's absence and you have another commitment. What should you do?

Tell the boss that, while you might normally be happy to help out by staying, that you have another commitment this time, and could not do so.

Getting Along With Your Co-Workers

100

Getting along with your co-workers/teammates is not a job requirement.

False. While you may find that you sometimes disagree or have minor conflicts with one or more of your co-workers/teammates, it is essential that you are able to work together!

200

A co-worker/teammate is running late for his/her shift. If your co-worker/teammate lets his/her supervisor know and that supervisor approves, is it OK for you to work a longer shift until that co-worker/teammate gets to work?

Absolutely. If the boss is aware and approves, it not only helps out a co-worker, it allows you to earn more money for the extra time. You will also get the very reputation with your boss and co-workers for being a "team player"

300

Your co-worker/teammate is talking to your supervisor and you feel like asking a different question. Is it OK to just speak what is on your mind, the moment you feel like it?

No. Any conversation, including on the job conversations, really need, to follow a courteous flow. You should not interrupt, especially with a different topic statement or question. Wait for the conversation to end before you either add your comment or ask a different question.

400

Your co-worker/teammate constantly comes into work with his/her hair messed up, unwashed face & hands, dirty clothes, and with strong body odor. What should you do?

First, take your co-worker off to the side and tell him/her about your observations and ask if they knew that the situation was obvious to all. Possibly ask them if they needed any help getting some personal hygiene products. If the problem continues then privately make your supervisor aware of the problem and need of help.

500

Is it OK to go on and on about how good you are at something, and brag about your talents and achievements all the time?

Not really. It is OK to let your supervisor know that you think that you are good at something, but never repeatedly remind him/her about it. It is also very annoying to co-workers/teammates and may make for some "ill" feelings.

Work Habits

100

Washing your hands after you use the restroom, take out the trash, or sweep the floor is never required.

False. Anytime you perform a task that has dirt and germs associated with it, you should always wash your hands before returning to your job.

200

State Law requires that employees must wash their hands after using the restroom.

True. In fact you should find a sign posted in restrooms that reminds you of this.

300

It is okay to talk to coworkers negatively throughout the day.

False. You should be able to talk to your coworkers respectfully and be positive or neutral in your interactions.

400

Being cheerful and upbeat isn't important as long as you show up for work.

False. Your attitude for your job is felt by all around you; your co-workers/teammates, your boss, even the customers. If you attitude is bad, that will negatively affect everyone. So cheer up!

500

Taking a long break is allowed on any job site.

False. You are only allowed to take a break for an allotted time determined by your job. Check with your supervisor for policies and procedures regarding breaks. 

Interviews

100

It is OK to be late.

Never. Even if you are late for a good reason, it may give your supervisor a bad impression of you. But if it does happen always call in ahead of time to make your supervisor aware.

200

Interviews are only important for really high paying jobs.

False. Every job has some sort of interview. It may be informal and with just a few questions, or it may be more formal with many screening and specific questions.

300

If you get nervous or flustered during an interview, you will not get the job.

False. Most all of us get nervous when we interview for a position. It is very normal. A good interviewer will try to put you at ease and unless you say "the wrong thing", being nervous by itself usually won't disqualify you from the job.

400

It is OK to misrepresent your accomplishments to your interviewer.

False. It is never OK to fib about your work or achievements.

500

All interviews are the same. Once you've done one then you are totally prepared for the rest.

False. Their are many types of interviews: formal vs informal, face-to-face vs telephonic, long vs short. While having gone through your first interview certainly helps you know what to expect on the others, differences in jobs, managers styles and questions will always make each interview different.

What Would You Do?

100

You find a iPhone on the floor at your worksite.

Turn it in to you your supervisor or "lost and found"

200

A customer gets angry and yells at you.

Be polite to the customer and ask your supervisor to become involved. When it comes to relating to customers you are the "face" of the business. How you react to the customer, even if they are wrong, is really important to your employer.

300

You see someone stealing something from your work.

Let you supervisor know immediately and let them handle it. If your supervisor is not there, then let security or the police know as soon as you can. Be very careful about confronting anyone.

400

A friend calls you while you are in the middle of work. What should you do?

Do not answer the phone because you are in the middle of your job.

500

A co-worker/teammate offers to give you a ride home, but accepting means that you will have to leave 5 minutes early.

If you really need the ride, you can ask your supervisor if you can leave 5 minutes early (should only do this once) or ask your co-worker if they might be able to wait until you finished your shift.