Workplace Basics
If your shift starts at 9:00 AM, what time should you arrive?
A few minutes early, so you are ready to work by 9:00 AM.
You do not understand a task. What should you do?
Ask your supervisor or coworker for help or clarification.
Name one quality of a good employee.
Examples include dependable, respectful, helpful, honest, and hardworking.
What is a friendly way to greet a customer?
For example: Hello! How can I help you?
You see water spilled on the floor. What should you do?
Report it and follow workplace procedures to clean it or keep people away from it.
What should you do when you arrive at work?
Clock in or check in and get ready for your shift.
You make a mistake at work. What should you do?
Be honest, tell the appropriate person, and ask how to fix it.
Why is listening important at work?
It helps you understand directions and complete tasks correctly and safely.
Should you argue with an upset customer?
No. Stay calm and get help from a supervisor when needed.
Should you run in the workplace?
Usually no. Walk safely unless emergency procedures say otherwise.
What should you do if you are going to be late?
Contact your supervisor as soon as possible.
A coworker is bothering you. What should you do?
Stay calm and speak with a supervisor if you need help.
What does teamwork mean?
Working together and helping each other reach a goal.
What can you say when a customer says thank you?
You are welcome, or Have a nice day.
What should you do before using equipment you have never used before?
Ask for training and directions before using it.
Why is it important to follow your work schedule?
It shows that you are dependable and helps the workplace plan.
You finish your work early. What should you do?
Ask your supervisor what you can work on next.
Give an example of good workplace communication.
Speaking politely, listening, asking questions, and sharing important information.
Why is a friendly tone of voice important?
It helps customers feel welcome and respected.
Why should you wear required safety equipment?
It helps protect you from injury.
Name three things you should do before leaving work.
Finish your tasks, clean your area, and check with your supervisor.
A customer asks a question and you do not know the answer. What should you do?
Politely find a supervisor or coworker who can help.
What does being dependable mean?
Showing up, being on time, and doing what you are expected to do.
A customer wants to return something, but you do not know the store policy. What should you do?
Ask a supervisor or trained coworker for help.
You notice something unsafe at work. Who should you tell?
A supervisor, manager, or appropriate staff member.