Interview Skills
Interpreting Facial Expressions at Work
What Would You Do?
Good vs. Bad Body Language
100
True or false: When you get to an interview, you should make eye contact with the interviewer and shake his or her hand.
True
100
Is this an appropriate facial expression for work?
Yes - you would look happy and ready to work
100
You show up to work and you realize you have forgotten your uniform.
Ask to borrow an extra uniform.
100
Biting your nails when someone is talking to you
Bad body language
200
True or false: During an interview, you shouldn't ask the interviewer any questions.
False - you should ask at least one question
200
Is this an appropriate facial expression for work?
No - you would look unprofessional wearing sunglasses to work
200
You are on your way to work and you get a flat tire, so you will be late.
Call your boss and explain that you will be running late.
200
When someone is talking with you, make eye contact with them
Good body language
300
True or false: It is acceptable to check your phone in the middle of an interview.
False - you should listen to the interviewer, and respond to their questions appropriately.
300
Is this an appropriate facial expression for work?
No - you would look sad
300
You accidentally give a customer the wrong order and they start to get angry and yell at you.
Say, “I’m sorry for the mistake. I will go and fix this issue.”
300
Rolling your eyes and crossing your arms when your boss asks you to do something
Bad body language