Show:
Stats
Common Objections
Q & A
100

What percentage of restaurant guests have placed an order online in the past month?

80%

100

What if I don't use a website today? How will OO work then?

Link to Facebook, Instagram, or other social media pages. You can also add your Toast online ordering page to pop up on Google
100

T or F: If you use DoorDash and GrubHub with Toast, we can save restaurant owners money by reducing the commission fees they pay to those 3rd parties

False! The only way we can save restaurant owners money with commission fees is if we get guests to order directly from Toast.

200

What percentage of restaurant guests prefer to place an order directly from a restaurant's website as opposed to a 3rd party site?

82%

200

I'm not tech savvy- online ordering isn't for me!

1. We have an onboarding team to help you get set up

2. Our digital ordering platform is structured to be "set it and forget it" so you won't have to do a lot of upkeep yourself

3. It might be a pain to get up and running but it will be worth it!

200
What feature do you miss out on if you choose to use kitchen printers instead of KDS in terms of online ordering capabilities?
Automated text to your guest when their order is fulfilled 
300

Average ticket size is WHAT percent higher with Toast online ordering?

15%

300

I have a lot of clients who prefer to use cash to pay for their orders. How can that work with OO?

You can set an option to pay upon arrival

300

What are the 3 online ordering integration partners we use to integrate with 3rd party delivery fees such as UberEats, Postmates, and Caviar?

ItsaCheckmate, Chowly, and Otter

400

What percentage more do guests participating in your restaurant's loyalty program spend on average?

11%

400
These card-not-present rates are too high for me!

All online orders are subject to higher transaction fees. The rates are completely mandated by banks and credit card companies- there's not much we can do to get around it. 

400

Which 3rd party online ordering platforms do we directly integrate with?

Which 3rd party is in the works currently?

Doordash and GrubHub


UberEats

500

With Toast Delivery Services, we charge a flat rate of $7.50 per order. You can pass up to X of the fee onto your guests as a delivery fee.

Bonus: using this structure what to commission fees look like with TDS on average?

You can pass $7 to the restaurant guest resulting in about 4% commission fees

500
Online ordering won't work for my clientele!

Probing questions:

1. How many phone orders are you getting? 

2.How often do guests call and the line is busy so they decide to order from somewhere else?

3. How often does your staff write down orders incorrectly and you have to comp the order?

500

How much is the API fee with Toast to integrate with 3rd parties for online ordering?

$25