Accessing Joe's
The communication method which Joes can be accessed 7am- 1am
What is our phone line?
This term describes what we do when we use the same words that a client is using to describe their experience
What is mirroring language?
Joe's don't give/push this because our goal is to make people feel heard
What is advice/solutions?
The total hours of training that Joe's undergo in the Spring following recruitment
What is over 100 hours?
Uncle Joe's Peer Counseling and ___________
What is Resource Center?
Where you can go when you want to talk to a Joe in person, between the hours of 10 PM and 1 AM (specific location)
What is the office on the South 40 storefront (Under Gregg)?
"That's a really tough situation, and it's so understandable that you would feel upset"
(this is an example of a Joe's skill)
What is a validation?
The term used to describe finding the good in every situation
What is silver lining?
The amount of semesters that a Joe must be active after training, at minimum
What is two semesters?
The colors of the Joe's office and our logo
What are blue and green?
This word means that what you tell a Joe stays within the organization, and is not shared with anyone else
What is confidential/confidentiality?
A client is speaking slowly and sadly, and the Joe is speaking in a high and fast tone. The Joe is not showing the skill of _______________
What is Energy Matching?
A client shares that they just went through a breakup, and the Joe also has experienced breakups before. The Joe doesn't share this fact with the client because Joe's try not to share _____________.
What is personal experience?
This word is what Joe's use to refer to any call or in-person situation (you've been doing mock ones)
What is an interaction?
TRUE OR FALSE: There is actually someone named Joe who the organization is named for
False! There was never actually anybody named Joe
The amount of time that a Joe will call you back in after you leave a message on our voicemail
What is 15 minutes?
This skill can be used when someone feels like they are alone or overreacting
What is normalizing?
"Did you have a good date last night?"
(this is an example of a type of "don't")
What is a closed question?
This word, which is often used to refer to being environmentally conscious, is the title of one of our steering positions responsible for planning fun Joe's events, hangouts, and bonding activities
What is sustainability?
True of False: Uncle Joes is a completely student run organization
The first three digits of the Uncle Joes phone number
What is 314?
Why do we ask open ended questions?
What is allowing the client to steer the conversation
What is allowing the client to respond in many different ways, and open the conversation
The downside of normalizing too much
What is minimizing the client's experience?
This Joe's steering position is completely unbiased in applicant selection, and the people currently serving in this position are really cool and just super nice and pretty
Who are the recruitment directors <333333 (Alexa and Matthew)
What year was Uncle Joe's Founded?
What is 1978?