PROVISION OF CARE
Patients and families are given surveys to evaluate their experience at our facility.
What is how we measure patient satisfaction?
The Contact Time for the Super Sani-Cloth.
What is 2 minutes?
Document that contains detailed information about a specific chemical.
What is Safety Data Sheet (SDS)?
The process used before medication treatment is administered.
What is 2 patient identifiers? Name & Date of Birth.
Wear at all times above the waist
Staff, volunteers, students, contracted staff, and vendors.
What is ID badge?
This is located on the intranet, and helps guide and instruct personnel regarding patient care, treatment and services.
What is our policy and procedure Manuel posted in Ellucid?
Surface stays wet for required time to kill germs.
What is Contact Time?
Type of storage material/ container that is not allowed in storage or patient care area.
What is corrugated cardboard?
If you want your medical results, you may access your own chart?
What is FALSE?
RUN, HIDE, FIGHT.
Silence mobile device.
Obey Police.
Leave building with hands up and visible.
What to do when hear "Active Shooter"?
This term describes the services provided at each site, the patient population served, location, and hours of operations.
What is Scope of Service?
An approach to infection control that treats all body fluids as if they were infectious.
What is Standard Precautions?
Not filled more than 3/4 full.
What are soiled linen bags, sharps containers?
When a Joint Commission surveyor asks how you know you are competent to do your job, a good answer would be ...
What is I received ANNUAL Evaluation of work performance, feedback from supervisor, on the job training, completed online training (FOCUS)?
This is a list of Joint Commission identified safety requirements which highlight problematic areas in health care and describe evidence and expert-based solutions. A new list is published annually.
What is National Patient Safety Goals (NPSG)?
Help secure exits, follow security instructions, stay in the building.
Observe for anyone carrying a suspicious package - report to Security.
What to do when hear "Infant or Pediatric Security Alert"?
4 minutes.
What is Contact Time for orange top Clorex wipes?
Under the sink
Less than 18 inches from the ceiling
On the floor
What are places we do not store items?
What are emergency or disaster drills?
What to do in the event of a Chemical Exposure to your eye?
Examples of communication needs include the use of Martti, language interpreters in person or by phone.
What to do if patient's preferred language is other than English?
Before and After contact with patients/ wearing gloves/ eating
After contact with blood and body fluids.
After using bathroom/ sneezing/ coughing.
What is Hand Hygiene?
These must never be blocked.
What are:
Fire Door
Fire extinguisher
Exits
Oxygen shut off valves?
Answer questions honestly. Keep to your point.
How you answer questions from the surveyor?
Depending on locking mechanism, use a coin or push the door open.
What is patient in a rest room, door locked, and patient was not responding?
What is "I will find that answer for you" - then seek answer from leadership - Never say "I don't know".
What is the appropriate response when you don't know an answer for a surveyor?
Perform hand hygiene.
Touch items not used by next person until cleaned.
Use of 'Dirty' & 'Clean' bins.
What is Toys Cleaning procedure?
Responsible for maintaining a safe and functional environment.
What is EVERYONE?
What are the steps you take when using a fire extinguisher?
What is PASS?
Pull the pin.
Aim at the direction of fire.
Squeeze the handle.
Sweep from side to side at the base of fire.
The four steps to follow in a fire emergency include removing individuals from the room, calling for help, closing doors, and getting away from the area.
What is RACE - Rescue, Alarm, Contain, and Extinguish (Escape).
These are 3 examples of PHI.
What is Name, Address, Age, DOB, Phone Number, SSN, Diagnosis, Insurance Information?
The protocol for handling a patient suspected of contagious or infectious illness.
What is SOURCE CONTROL (mask the patient, isolate in single room with door closed) and alert Infection Control?
It tells you whether a piece of equipment has been serviced recently, and is safe to use.
What is a Biomedical Engineering sticker?
COVID-19 will need these isolation precautions.
What are AIRBORNE & DROPLETS precautions?
PPE - Mask, Gown, Gloves, and Eye Protection.
This is the online system used to report patient and visitor injuries or adverse events, including potential events (near miss).
What is Patient Safety Intelligence (PSI)?