LEADERSHIP
Patients and families are given surveys to evaluate their experience at our facility
What is how we measure patient satisfaction?
Wash them with soap and water for 15 seconds
What is handwashing?
Document that contains detailed information about a specific chemical
What is Safety Data Sheet (SDS)?
The process used before any medication is administered
What is 2 patient identifiers? Name & Date of Birth.
Wear at all times above the waist
Staff, volunteers, students, contracted staff, and vendors
What is ID badge?
This is located on the intranet, and helps guide and instruct personnel regarding patient care, treatment and services.
What is our policy and procedure Manuel?
Surface stays wet for required time to kill germs
What is Contact Time?
Responsible for maintaining a safe and functional environment
What is Everyone?
Monthly fire safety task that requires a manual signature
MONTHLY: Initialing the label of the fire extinguisher (closest to the clinic) post inspection
Situation
Background
Assessment
Recommendation
What is hand off tool/ SBAR?
This term describes the services provided at each site.
False: The tracers and survey are meant to remind providers/stimulate awareness of how and where to access answers.
If during an actual survey a provider forgets an answer they need to at least verbalize what resources are available to them to answer any given question.
An approach to infection control that treats all body fluids as if they were infectious.
What is Standard Precautions?
Biohazard bin.
Item and frequency for cleaning the glucometer
What is
Super Sani -Cloth and clean glucometer after every use.
Identify patients correctly
Improve staff communication
Prevent infection
What is National Patient Safety Goals (NPSG)?
Current JC Certificate Date
Next JC survey
What is
June 26, 2018 and (clinics should have received 11/2018)
What is 2021
Gloves, gowns, and masks
What is Personal Protective Equipment (PPE)?
True or false: 1) You only need two SALAD stickers in the refrigerator? 2) Epi training pens are kept separately from the actual injectors 3) You can keep your leftover lunch/drinks in the fridge as long as it is properly sealed
What is
1) False: must separate pedi from adult and any other potential SALAD
2) True
3) False
Flu Veritor D cartridge disposal
1) patient specimen
2) Control
What Is:
1) Sharps container
2) Strongpak
Acronym used when extinguishing a fire
What is PASS - Pull, Aim, Squeeze, and Sweep.
Clinic signage addressed in MOCK Survey
What are updated:
Patient Rights and Responsibilities (in/out)
JC Certificate
Clia Certificate
Before and After contact with patients/ wearing gloves/ eating
After contact with blood and body fluids.
After using bathroom/ sneezing/ coughing.
What is Hand Hygiene?
Spent light bulbs Used Vials
Used Batteries vs Flu Veritor
Expired Hand sanitizer machine
What is StrongPak Non-Clinical Hazardous Waste (store manager)
vs
Strongpak Clinical Hazardous Waste (in clinic/periodic transfer to pharmacy)
Persons with safety and/or quality concerns regarding the health care services provided at MinuteClinic locations may report them directly to the Joint Commission in the following ways
What is: E-mail: complaint@jointcommission.org
Fax: Office of Quality Monitoring (630) 792-5636
Mail: Office of Quality Monitoring The Joint Commission One Renaissance Boulevard Oakbrook Terrace, IL 6018
This standard is followed whenever administering meds or blood products, taking samples and specimens for testing, or providing any other treatment or procedures.
What are the two Patient Identifiers?
What is assessed specifically in the CVS storeroom
The electrical panel that contains the Minute Clinic circuits must be labeled and there are no items within 36" of the electrical panel.
What is 2 minutes?
Protects patient privacy
Privacy Screen
HIPPA garbage stored away from patient view or no papers pointing upward.
No patient identifiers visible
Where to find Who's in charge of what?
What Is:
Intranet>>Joint Commission Readiness>>JC official documents>>MC governance structure
The four steps to follow in a fire emergency include removing individuals from the room, calling for help, closing doors, and getting away from the area.
What is RACE - Rescue, Alarm, Contain, and Extinguish (Escape).
Name 3 performance improvements made since last JC survey
Quality Improvement initiatives related to infection control
Name at least 3
What are:
Antimicrobial Stewardship (Statement and Council)
Communicable Disease outbreak response plan (Infection Control Manual)
Disaster Relief Resources (Clinical Education)
Addition of Pediatric HEDIS URI measure
Six Aims of Quality Care
Safe, Effective, Patient Centered, Timely, Efficient,
Equitable
CVS Minute Clinic
1) Purpose
2) Core Values
Innovation, Caring, Collaboration, Integrity, Accountability
This is the online system used to report patient and visitor injuries or adverse events, including potential events (near miss).
What is Patient Safety Intelligence (PSI)?