The communication Process
Section 1.1.0 the communication process.
In the study of communication, noise is best define as
anything that interferes with the message being heard or understood
If someone does not understand what a speaker is saying, he or she should
ask the speaker question and repeat a summary of the instruction
An important attribute of an effective speaker is the ability to
explain and simplify complex topic
Common documents the construction professionals need to read on the job include
construction drawings, code books, and installation mainuals
Special features in books that help readers locate information include
tables of content, indexes, and glossaries
Nonverbal communication:
Folding your arms in front of you may make it seem as if you are
cold and uninviting
when listening to instructions, the best way for listeners to make sure they get all the information is to
take notes, ask question, and repeat a summary of the instructions.
An important attribute of an effective speaker is the ability to
explain and simplify complex topics
The rough draft of a document you are writing should
follow and outline and incorporate your research
When reading instruction or a series of steps, one should
read the directions completely
When communicating on the job, you should
maintain eye contact and encourage listeners to take notes
If you do not understand what a speaker is saying
ask the speaker questions for clarification
Good communication on the job site
affects safety, schedules, and budgets
What is an important practice in writing to avoid errors that can cost time and money
Proofreading the work for accuracy
Which is a typical example of an item a construction worker might read on a regular basis
Materials list
an example of positive verbal communication on the job
Giving and taking instruction
When listening to instructions the best way to make sure you get all the information is to
take notes, ask questions at appropriate times, repeat a summary of the instructions
It is considered rude and unprofessional to talk on the phone in front of co-workers, supervisors, of costomers
True
What is an important practice in writing to avoid errors that can cost time and money
Accuracy
With email you must carefully compose your message to avoid being
misinterpreted by recipients
A co-worker asks you for a tool, but doesn't specify which one . The best response would be
I`m sorry: which tool do you need?
Real listening is
An active process
Example of communication noise
The sender is not specific
When reading instruction or a series of steps, you should
read the directions completely
To make your points are understood in an email, you can
write in a concise format using bulleted or numbered items