Audit
Who can have both sets of Keys to dual controlled items?
No one
How many buckets do we need to fill while opening an Account?
We need to be filling all 3 buckets
What transaction would you do if a member was coming in to deposit Cash into their checking?
CR SD
An annual Program that will pay members for good grades
Pay of Grades
If a card isn't working what department should we reach out to ?
Card Services
What are 4 Primary types of Acceptable ID's?
1.Driver License Issued by U.S. State or Territory
2.Temp operator receipt (issued by Utah Driver License Division) In Conjunction with the Expired Driver License. Must match with the expired DL
3. UT Learner Permit
4. Ut Temp DL issued within the last 60 days.
5. Passport
6. Permanent Resident Alien Card.
7. U.S. Military ID
8. DL or State ID issued in another State
What are the 3 buckets in the Identifying needs worksheet?
Growing Money
Future needs
What are the rules for Shared Branching?
Anything over $1,000 get it reviewed by Management
in state ID/ In state FI
in state ID/ Out state FI
Out state ID/ In state FI - withdraws 5,000, both cash and check. Deposits 5000 Max
Out of state ID/ Out of state Fi- 500 daily limit on Withdraws. Deposits 5,000 cash only and 500 all other deposits types.
What 2 loans can you not open in branch ?
E-cash loan- They would need to do it on the app or website
Student loans- Members can find more information on the Website but this goes through a third party.
Who do we call if we have questions on an ACH?
Payment Services
What Regulation/ Act requires us to include the following Documents? (Terms and Agreements, Fees and charges, Privacy policy, Rate sheet)
Truth in Savings
Whats an example of a good questions to ask while using the Identifying needs sheet?
open ended Questions
if they use an actual open ended question that works.
What codes would you use if a member wanted to deposit a check and cash into their checking?
KR SD CR SD
2. Must be current on full account to get me
3. Can only get me every 6 months
4. Over the term of the loan i can only be allowed 6 times
What am I?
Skip A Pay
First we should Look in the K4U, then we should check with ASK, Lastly we go to our managers.
What are the 3 Reports that fall under the BSA? (Bank Secrecy Act)
1. CTR's Currency Transaction Report
2. SAR's Suspicious Activity Report
3. NIL's Negotiable Instrument Log
Use 3 different questions you would use to cover all 3 buckets.
Managing Money
(if they are using open ended questions that would assess the members current position financially )
Growing Money
(Open ended questions about funds they are currently not touching or investment plans, goals for savings.)
Future Needs
( where they see themselves in a few years, future life goals Ex: buying home, building credit to a certain number, large purchases, weddings ect.)
How often should we be cleaning out stations?
We should be cleaning them at least twice a Day
What does SBA stand for?
Small Business Administration
(these loans are backed by the government which means less risk to us and easier for the members to qualify)
Who do we reach out to when a member wants to apply for an SBA loan?
Commercial Lending
commerciallending@ufirstcu.com
What is the Fair and Accurate Credit Transaction Act (FACTA) and how does it affect the credit union?
Fair and Accurate Transaction Act
Members have access to view their free Credit Report at AnnualCreditreport.com Members have access to review and dispute their credit, Protects members from Identity theft.
On the Identifying needs worksheet there is a Transition to Recommend Section. What's one of the recommended things on it?
Answer Question's, Overcome Objections, open accounts or apply for loans, summarize documents and follow up as planned. Introduce to co-workers, give Business cards, Provide sincere thank you by name, ask for referrals.
When opening an account what paper should we look at to double check the opening?
The Audit papers located at every Office.
What are the 3 additional benefits that a VISA Credit Card gives you?
2. Auto Rental Collision Damage- Provides reimbursement for Damages due to collision of theft of most rental vehicles
3. Travel accident insurance coverage- Provides you with $250,000 coverage against accidental death or injury while traveling when you pay your fare using your Visa Credit Card
What Extension is the Spanish Line?
6524