MAX E is Where its At
What is Transaction Type #2?
Transfer
What is the script you read if the consumer gives you the wrong address or phone number.
The (address/phone number) that you provided is not the one showing on your case, can you verify an old (address/phone)?
How do you complete a Manual SNS Survey
Go to the Surveys tab.
Select Health Needs Survey from the Survey Title drop-down.
Click Take Survey hyperlink for the consumer that you are completing the transaction for
What temperature does water boil?
100 C
What is Disenrollment reason #3
Prefers non participating doctor or hospital.
What is the script you read when the enrollment status says "Final Assignment"
In order to help you with your question, I will need to transfer you to a different department that can better assist. When the representative answers your call, you will need to verify your information with them again
Forest Gump wants to know why it takes so long for his friend Jen-neey's Plan to start. What do you say?
Plan transfers take from 4 to 6 weeks to become effective. Until then you will be covered under your current plan.
What is the Cookie Monster's real name
SID
How many human body parts are only 3 letters long? DAILY DOUBLE WORTH 2000 points
10
Eye, Hip, Arm, Leg, Ear, Toe, Jaw, Rib, Lip and Gum
What Tab do you check to verify that a contingency form has been submitted.
Go to the Events tab to check the contingency form has been submitted
What is the first part of the Plan Selection Made Confirmation Script
Before we complete this call, I would like to confirm some important information. You chose Dr. <name> as your PCP and <plan name> as your health plan. Your plan should start <effective date>. If you need care before your health plan starts, use your ACCESS or EBT Card as your medical card. Did you receive an ACCESS or EBT card?
Captain America took Thor to the doctor because he dropped his Hammer thing on his foot. The doctor wont accept Thor's access id card. What is the number you provide to Thor?
Recipient Service Center
1-800-537-8862
Which freezes faster ? Hot Water or Cold Water
Hot Water
What is the Capital of Alaska?
Juneau
How do you EDIT a SNS survey after you have already completed it?
Click on the Surveys Tab, Select View Completed Surveys, and select Edit
What is the script you read if consumer selects a Restricted PCP and they are not sure if they have seen them in the last 24 months?
If you have not seen this PCP in the last 24 months, there is a chance you may no longer be considered a current patient. If you choose this PCP and are not considered a current patient, the PCP may not be able to see you. If this happens, you will need to call your health plan to choose a new PCP. Is this the PCP you would like to choose?
Simba is calling for his father Mufasa just had an accident. They are at at Rafiki's hut and he needs to see their insurance cards before completing the ritual. He said he called the new plan and they can not find Mufasa in their system. What is your response?
I see that you chose <plan name> with <PCP name> to start on <give plan start date>. The plan will have your information closer to the plan effective date. Until then, you can use your ACCESS or EBT Card.
Which Professional Boxer had the most Knockouts in Boxing history?
Billy Bird
How do you send a Comparison Chart to the consumer if they request one
Click on Forms. Click the "Material" drop down, select Comparison Chart. Click Add Material and Submit Request
You will be assigned <temporary plan name> to cover your medical needs for the month of September. You will also receive a health plan identification card from <temporary plan name>. Remember, you will continue to receive care from <current plan> until <temporary plans name> starts
Charlemagne is on 3-way with Angela Yee and DJ Envy. They all received health plan cards for Keystone when they requested UPMC for you. They want to know why. What should your response be?
You received those ID cards from the plan that you would have been automatically enrolled into if you would not have made a plan choice by the cut-off date. I see that you have selected a plan and doctor <confirm plan and PCP choice> so you can disregard those cards. Remember, you will use your ACCESS or EBT card until your new plan starts and you will receive cards from your selected plan closer to the effective date
What bird is the ONLY bird that can fly backwards?
Hummingbird
Consumer calls to make a complaint about their PCP. What do you advise them?
Read your health plan handbook to learn how to make a complaint. Then call your health plan about your complaint.