Verification
The recommended skill to start your Jot Form
What is general?
The 3 C's of Communication
What is clear, concise, and complete
Patient wants to change pharmacy
What is update to pharmacy
Patient calling to schedule an appointment, but has hospice tag.
What is sending information care req note to center
The question to evaluate when patient has inactive flag on chart
What is have they been seen in the last year?
3 step verification we need on every call
What is first and lastname, DOB, address or phone number
The PATH chat template we use on every call
What is patient information, affiliation, trigger, history, and support needed
Patient needs a refill on blood thinners
What is call the Robinline. If they don't answer, send a care req.
The option to choose when a patient is calling to inform the clinic that they are running behind for appointment.
What is late arrival notification
Patient has questions about a bill they received in the mail.
What is insurance and billing path
The option in jot form to use when patient is interested in joining OSH?
What is Non-Patient call?
Patient is having extreme pain in back that has been going on for about a week.
Patient has symptoms from new medications for less than two weeks.
What is calling the NL.
Patient is requesting to change their PRG to a virtual visit
What is calling the Robin Line?
The path to choose when patient is returning a call to obtain lab results
What is returning call path?
The question recommended to answer after verification on EVERY call except 3rd party inquiries
Have you been admitted to the hospital within the last 30 days?
The first thing we should type in a CET
What is the phone number?
Patient wants to talk to doctor about a concern on her medication and she is currently at the pharmacy.
What is calling the Robinline
Patient wants to reschedule their Spirometry appointment.
What is rescheduling appointment as it is originally scheduled?
Patient wants to leave OSH with no complaints
Check for this when patient has only has a completed WV, but is not feeling well.
What is a consent form
Patient is calling with pain over 2 weeks
What is a triage care req
The path to follow when Patient wants refill of pain medication.
What is Rx related path
Patient needs this appointment after he is discharged from hospital.
What is a PDV?
The dropdown menu in jot form when patient has moved and wants to update their adddress
What is demographic changes