Call monitors and Score card
What is the conversion Rate that is on track and what is the weight on the score card?
20 Percent and 5 percent
What the SP71?
Outgoing Account Transfer (ACAT) (SP71)
What are the sub accounts for the brokerage accounts?
Cash and Margin
Can you name the contribution and distribution tax forms received by the client?
5498 and 1099
Name the starting QB for the Chicago Bears.
Caleb "Iceman" Williams
What are the 3 things used in your AHT?
Talk time, Hold time, ACW
What is CO21?
Standing phone instructions
What is a penny stock?
Anything less than $5 and not listed on a major exchange.
What year did the Chicago Bears win the Superbowl?
1985
What is the error percentage to be ontrack for January?
0.89%
What are the 2 things you need from the client when setting up a docusing?
Cell phone number and valid email.
What is the website that you can give clients to find when the tax forms will be delivered to them? IE find the dates that the forms will be made available.
Who is the official team mascot?
What is the CMD?
“this call will be monitored and / or recorded and your voice may be used for verification.”
Where can you compare mutual fund and find prospectus, tearsheet ETC...?
CWM fundpoint.
If you placed a trade today (01/15) for a ETF, when would you do a MM for a external account and when would the client receive it?
What is the website that the clients can get information about trading and products?
What iconic song did the team release before Super Bowl XX?
The Superbowl shuffle!
Name 8 Metric on your score card
S2D, Error Rate Schedule accuracy, AHT, Referral conversion rate, Quality Compliance, CX, P&P
Name at least 3 the systematic plan types?
Buy with Deposit, Sell with withdrawals, Buy without deposit, Sell without withdrawal, Contribution and distribution.
Can the client be approved for both Margin Trading and Level 2 options trading? If so what is the one thing that they cannot do?
Cash secured puts. Due to the fact that SDI accounts only operate on type 2 ledger
How many days is a washsale rule applicable for?
30 days (30 prior and 30 after)
What was the purchase price of the Chicago Bears?
$100