Scheduling
Who can be schedule at the Post Discharge(Health Connect) Clinic?
unestablished patients.
What tab do you click to start an encounter?
Telephone call
What clinics do we schedule for?
Primary care and Optometry
Do Same Day appointments have to be scheduled with the PCP.
False
Same Day appointments can be scheduled with any provider available for that day.
Can we schedule pediatric patients?
Yes
what do we check to confirm if the patient is an actual patient that has seen a provider?
Past tab
What are the 4 things we make sure to use to complete an encounter?
Contact info, reason for the call, documentation, and routing.
Which clinics can we schedule with a resident?
FHC,SSC, VPC
Family Health, Stop Six, Viola Pitts
What is the visit type for an established patient wanting to see their doctor?
Follow up
Is there another clinic option besides the Primary Care Clinics?
Yes. They can go to the School based clinic or the Pediatric Clinic.
when a patient is calling to check the status of a referral, where can you find it?
Referral tab/ under referrals in the chart
where can you check for previous encounters?
Chart review/ Chart
What is the name of the geriatric (60+) clinic?
Magnolia
What Visit Types do we not schedule? What do we do instead?
New Patient/ Transfer. We send Arc an email with the patients info.
what is a pediatric yearly appointment called?
Well Child
When checking for a pcp, why do you filter the past tab?
To confirm the patient has seen a provider within 3 years.
When a patient is not experiencing urgent or emergent symptoms but they need to speak to a nurse, what is the encounter called?
Triage Call
There is only one clinic with color pods. Which clinic is that?
Family Health Clinic
What clinics have exceptions for an ED Follow Up?
SSC and VPC
Stop Six and Viola Pitts.
When does a child get their vaccines?
Vaccines are done at the well child appointment
What is the name of the 3 specialty departments we DO NOT schedule/reschedule for?
Medicine/ Surgical/ Women's Center (OBGYN)
What do you put in the routing box to send the message to the clinic?
Clinic abbreviation
Where is the Northwest (NWC) located?
Azle, Tx
Can you reschedule a missed appointment for a child that is 14 months old?
No. You send a message to the clinic.
What do parents need to bring to newborn appointments?
Discharge paperwork