CRM
What should we use when routing clinical calls?
Quick Clinical Call Button
What is the best way to determine PCP and medical home?
Past tab, load all rows and apply filters.
What are the two types of transfers that we handle?
Warm and Cold Transfer
What time are we required to be ready to go live every morning?
9 AM
Who sings Fall For You
Secondhand Serenade
What needs to be added to the summary section when sending over nurse triage messages?
Patient's age and gender.
If the patient is established at SSC with a resident but the PCP doesn't have anything available who would we schedule with?
Another resident
What is a cold transfer.
We would send the call over without speaking with a live agent.
2 hours
Who sings You Belong with Me?
Taylor Swift
What do we have to complete before resolving a New Appointment Scheduling CRM?
What must be in the system for us to schedule a lab appointment?
Lab orders
What is a warm transfer?
When we transfer after speaking with a live agent and explain the issue.
How long is the probation period?
Who sings Sixteen Carriages?
Beyonce
Use the other button to add the clinic pool.
Can we schedule a pediatric patient using the transfer visit type?
No, adult patients only.
Does a fall within the last 48 hours constitute a warm transfer?
Yes
Are you allowed to eat lunch at your desk in the office?
No
Who is the TikTok food reviewer who says, "I hope they meet their target audience. God Bless, Have an amazing day, be safe.
Keith Lee
What should be completed in the appointment desk before completing an appointment cancellation CRM?
Cancel appointment.
Do we schedule New Patient appointments?
No, send a message to ARC Business Staff.
Who would you transfer to if the patient needed to set up a ride for their upcoming appointment?
The social worker
If you're experiencing IT issues first thing in the morning?
Reach out to TL to notify her.
Which actor provided the voice for the character Woody in the Movie Toy Story?
Tom Hanks