Training
"Let me recap to make sure I understand what you need" is an example of
What is Identify the customers stated needs
The first Olympic Games took place in this city in 776BC
What is Olympia, Greece
This president was a star football player for the University of Michigan that turned down offers to play for the Detroit Lions and the Green bay Packers
Who is Gerald R. Ford
Cam the Ram
"Can you give me a little background on why you want to close your account?" is a an example of
What is identifying the customers unstated needs
blue, yellow, black, green, red, and the white background
What is the Olympic Rings colors
(were chosen because every nation’s flag contains at least one of them)
This President once killed a man in a duel
Who is Andrew Jackson
Ralphie
Avoid making assumptions
Ask questions to expand the conversation and further details
be aware of how performance metrics may affect your service responses
focus beyond simple, surface fixes to address underlying issues
English, French and complemented by the official language of the host country
What is the Official Language of The Olympics
This president secretly purchased a number of enslaved children for his Mississippi cotton plantation.
Who is James K. Polk
Bevo
University of Texas
Positively Surpassing the customer's presumptions
Creating a positive impression of the company and its responsiveness
eliminating the need for further calls or inquires by lasting solutions
What are 3 key advantages of fully uncovering the customers needs
The Olympic torch is lit the old-fashioned way in a ceremony in the temple of Hera. what is used to lit the torch.
What is a parabolic mirror and sun rays
This president may have had Marfan Syndrome
Who is Abraham Lincoln
(the tallest president at 6’4”, a genetic disorder that causes people to be very tall, thin and long limbed. )
The Bird
Air Force Academy
Engaging the customer to continue to engage with the company
Identifying and resolving a recurring problem for the customer
Going beyond the customers expectations
What is three key advantages of fully uncovering the customers needs
Only person to win Gold medal in both summer and winter games in the same year
Who is Christa Ludinger-Rothenburger
This President appears on the $500 bill
(Discontinued in 1969)
Who is William McKinley
Donald Duck (The Duck)
University of Oregon