Culture and Collaboration
Store system and Safety
Channel Ops & Deployment
Sales and Inventory
Prioritizing & Planning

100

When is Benefit Audits happening and how many hours are required?

The benefits eligibility audit for U.S. mainland partners takes place on July 6, 2024. The hours needed to pass the audit are the standard 520 paid hours requirement

100

What is the new Maestrena Procedure?

 At open, partners will now follow a three-step process to prepare their steam wand for the day

Fill a steaming pitcher with ice to the max fill lineFill the steaming pitcher with water to the max fill line

Steam the pitcher of ice water on auto-steam 

Carefully remove the pitcher from the wand and pour down the nearest sink 

Blow out the steam wand for two seconds. This procedure should be completed at open or anytime the machine is cleaned outside of its nightly cleaning cycle. This procedure does not need to be completed post cleaning cycle at close. 

100

What is Guest Checkout?

A way for customers not currently enrolled in Starbucks Rewards™ to order using Mobile Order & Pay. This feature makes Starbucks more accessible to a wider range of customers in a more convenient way.  

100

What is happening to the Pumpkin Loaf?

Will be getting a new SKU#

Make sure SSV count the right #

100

What are the FY25 Communication & Planning Calendar new adjusments?

  • Monthly Huddles will move out two days, beginning on the first Wednesday of the fiscal month. This will allow time to review the Monthly Update ahead of time.  

  • Quarterly Planning Meetings will move out one week, allowing time to review the posted materials before the RVP - RD meetings begin

  • The Brew posting date will move to the 3rd week of the month vs the 4th week of the month 

200

When is week of kindness?

July 22-28

200

What is happening to Ecosure Dresscode and Identification? 

EcoSure will update their dress code to include new color options and allow shirts and hats without the EcoSure logo and EcoSure employees will now use digital identification instead of hard copy badges. These updates will remain standard, and EcoSure employees should not be turned away for these reasons.

200


When did we agree to Finish all PODS by?


By 7/19

200

What is being discontinued?

Bye bye to Chicken and Maple!

200

What happen to Fall Launch and When is it?

It has been pushed back from 8/15 (a day before Jony's Bday) to 8/22!

300

When is National Night out?

In August for Moreno Valley

October for Perris

300

The guidance for how to handle hot weather events has moved to?

"Outdoor Work/ Excessive Heat Weather Events” section in the Safety & Security Manual.

300

When Should all SSV Pods be finished by?

Before 7/26

300

What should we suggest instead of Chicken and Maple?

Our new Egg pesto breakfast sandwich!

300

When should fall beverages be delivered by?

No later than 8/2

400

How long is the Partner Open Forum avaiable?

7/1-7/10

400

What is the new Securitas Response Protocol Updates? 

If a manager doesn’t answer the call, Securitas Securities will no longer leave a voice mail message. Instead, a text message will be sent to the store manager and district manager with all the same details that would have been shared within the voicemail.  

400

When Should all Skill checks be completed by?

by 7/26

400

When should we be checking our custom list editor?

Every Monday as apart of our cadence!

400

When will Q4 targets be available? 

By 7/31