Abbreviations
FVB
Finance Vital Behaviors
The manager on duty
No, It's not available
Where is the QR located for vehicles @ CarMax
On the window sticker
Every 1k in the down payment reduces your monthly by how much approx..
$20 / month
Be Iconic everywhere & every time
Do
VSA
Vehicle Specific Application
Customer states my total rent is 1k but I pay $500 how much do we enter on the customers credit application for monthly rent ?
1k
List 3 of our internal financial institutions
Chase, American credit acceptance, Westlake, Exeter, Capital One, Ally, BOA, Santander
List 3 items from the window sticker
How much would you expect to pay for a 25K vehicle monthly with no down payment ?
$500
Don't
POR
Proof of residence
What forms of payment can you use for a down payment ?
Cash, Check, Debit Card, Certified Funds
What is the first step in the CTR process ?
State your role
When # 1 or # 2 on the UPS list where should you be located ?
At the point in view of the coordinator
Approx. How many vehicles are in CarMax total inventory ?
State your role in guiding the customer
Do
POI
Proof of Income
Name on item that can be used for POR
answers may vary
What are 3 categories of Glanceable View
Buying, Finance, Selling
What is the limited warranty placed on every retail vehicle ?
90 or 4,000 miles which ever comes first
What is the formula for CTR
X + Y I recommend Z
Assume customer information
Don't
FBS
Finance Based Shopping
What is considered commercial use
using a vehicle to do a job not including the commute. IE Uber and Door Dash
Where can you use Maxcare ?
Repair Pal, CarMax, and Dealer
How many paid holidays do we have at CarMax
6 - Christmas Day, Labor Day, Memorial Day, July4th, New Years Day, Thanksgiving,
Customer wants $300 monthly car payment. Dream car cost 20K how much would they need to put down to reach their monthly payment goal ?
$5K
Prompt for down payment
Do