Types of damage
This is the type of damage seen when layers of material separate from each other.
What is delamination?
This where to look for damage after a water loss called dye transfer.
Where is the feet of furniture, transfer of dye to or from the carpet? Bottom of fabric meeting the floor is also true, such as drapes.
This is the address of Metro Corporate offices.
What is 3551 Bristol Pike Bensalem Pa 19020?
This the person who prospects for new clients and makes first contact with policy owners.
What is the claims rep?
This event was part of the triatholon and supports a charity.
What is the ALS icebucket challenge?
This damage to a wooden floor has the center line of the boards lower than the edges.
What is cupping?
This is where the back office is.
What is Metcore...or 3551 Bristol Pike, Bensalem Pa.?
These are the people who come out after the claims rep to approve or cwp a claim.
What are field adjusters?
This is the person who needs to be HAAG and IICRC certified as part of their job.
What is a field adjuster?
These were offered at the convention as part of the requirements to keep your state's license.
What are CE (continuing education) credits?
This damage has the center line of a wooden floor board higher than the side edges.
What is pillowing?
This part of a policy explains what the insurance company will not pay for.
What is exclusions?
This is the name of the president of the company.
Who is Steve McCaffrey?
This person is in charge of your initial training and field observations.
What is your upline (sponsor)?
This person led the religous services at the kick off of this year's convention.
Who is Akey Aheim?
This damage is most intense where the surface interacted with an object applying great force.
What is impact damage?
This is where you would look for evidence of decompression in a tiled bathroom.
What is the base of the vanity?
This is the position at metro you get promoted to when you promote someone to regional manager from your base shop.
What is regional vice president?
This person can be assigned to train you if your upline is not available or local.
What are designated trainers or certified corporate trainers ?
This city has always hosted the Metro convention when it is held in person.
What is Atlantic City, New Jersey?
This damage is caused after water has swollen the layers of a wood or woodlike product.
What is decompression?
This is where you would look for smoke damage if you want to use a sponge or photographs.
What is upper corner meeting an outside wall, or behind an object that was shielding the surface from smoke.
What is Bill Underkoffler's position title.
What is Director of Adjusting?
This person acts as the "judge" between two appraisers.
What is an umpire?
This name of the game that was played during the convention to answer trivia questions.
What is Kahoot?