Onboarding
The proper name for the call new hires should attend on Day 1 to get oriented to Market Ops & accounts set up.
Welcome Home Call
This type of check is meant to happen during Week 1 of Training - allowing new hires to give us a vibe check.
Pulse Check
This is a type of "pop quiz" to ensure your new hires retain information from their first two weeks of training.
Knowledge Checks
This role is the primary trainer for new hires and is often scheduled to shadow new Customer Advocates.
CAII
This is the required DOT exam that new hires must complete, before the end of Week 2.
Road Test
The day on which you should review all Market Ops policies with your new hire.
Day 1 (Monday)
These checks happen in Week 2 and should be done by a CAII, Trainer, or Leader, used to measure new hire's training progress so far.
Shadow Check
STCs, Deliveries, Haulers/Safe Driving, and this final category make up the 4 required Knowledge Checks.
Vehicle Quality
This time period is the hours for which all new hire Customer Advocates are expected to work, during their first 2 weeks.
8 AM - 4 PM
This is the required component of haulers and safe driving that is required to be completed with a leader, on Day 6.
Cone Challenge (Test)
The tool for new hires to review, daily, during training to support the foundations of learning the Customer Advocate role
Jumpstart ⚡️
Responses for Pulse and Shadow Checks should be reviewed at this cadence during training.
Daily
Knowledge Checks live in this platform.
Workday
The term used to describe the amount of time new hires are given to help get them up to full speed during weeks 3-5.
Ramp Up Time (Buffer Time)
Leaders should review responses from this survey, ensuring new hires have the proper experiences during training.
Training Feedback Survey
Market Leaders should be sending a "Welcome Email" to new hires on this day, the week before they start.
Friday (Before EOD)
If a New Hire marks this response in their Pulse Checks, Market Leader and Trainer action will be required to get them the help they need.
Kinda Rough
This minimum score is required for new hires to pass any of their Knowledge Check categories.
80%
This thing is not allowed for new hires to accrue during their first 2 weeks of training
Overtime (OT)
Known as this in Workday - the template MLs should be filling out to certify a new hire.
Development Plan - New Hire Certification
Enabling this, for new hires on day 1, allows us to be able to access phone call recordings.
Zoom Recording
Your new hire's missing Shadow Checks in Week 2 would need to be solved during this final step of their training, before receiving their wings and going solo.
Market Leader Sign-Off
This number is the number of attempts a new hire has to complete their Knowledge Check before they become locked out.
4
Market Leaders should review this, daily, and ensure you're regularly checking and making adjustments, if needed, to ensure new hires get the proper activities and tasks accomplished.
Schedule (MOMS)
The conversation you have during your ML Sign-Off sets the stage for this future development conversation.
Monthly Team Member 1:1