Training
Choosing a role model who exhibits the characteristics top demonstrate during interactions
considering how the ideal character would act during difficult interactions
allowing the behavior to reflect the chosen character during challenging interactions
What is adopting the acting technique in CS interactions
My responsibilities include Customers, Payments, Mailbox
What is window station
It is estimated that about 1 in 8 Americans has worked for the mega-restaurant at some point in history
What is McDonalds
Chickens outnumber humans
What is Delaware (200 chickens for every person)
Considering the customers perception of your service efficiency
Considering efficiency from your company's standpoint
reinstating, summarizing, giving them your attention, and asking more pointed questions
What is showing your listening
Person that holds the record for consuming 76 hot dogs and buns
Who is Joey Chestnut
This state erected "SUICIDAL DEER — NEXT 2 MILES" to make motorist aware of the dangers of deer
What is Iowa
understanding when you cannot be flexible
knowing when its okay to bend the rules
learning to recognize situations that lead to request for adaptability
understanding how much leeway you may have
What is interpreting flexibility
Establish a customer relationship that is effective
Gather information regarding the problem
Are examples of
What is involving customer in problem solving process
It's loved so much that about 100 acres are consumed daily in the U.S
What is America's Pastime
This state contains a statue of Vladimir Lenin
What is Washington
Being perceived as confident builds trust with the customer
When you seem adaptable and willing to off script to solve a problem
what is customers perception
Mirror the customer's rate of speech
Use simple language
Use basic sentence constructions
Use remote access tools
What is methods that encourage effective cross-cultural communication
The official language of the U.S
What is no official language
This State is the wealthiest state in the country, as measured by median household income
What is Delaware
Practice using a confident tone of voice
Review recordings and transcripts of previous services calls
review company's products, services, and policies
practice using simplified language, terminology, and explanations
What is actions to demonstrate confidence and build your service customers trust
Being transparent
Set expectations
what you'll be doing & how long it will take
Make it clear what you can and cannot due
What are service expectations
The United States is ____ type of government
What is a Constitutional Federal Republic
(consisting of 50 states and one federal district )
This state’s license plates—bearing the slogan “Live Free or Die”—are made by prison inmates
What is New Hampshire