Workarounds
This is the workaround to be used when a customer would like to expand an existing product line, existing SKUs, or add a new product to their existing subscription that will end prior to the overall contract end date. NOTE: SKUs requested are not Non-Variable Term Option (VTO)
What is non-coterminous expansion?
This third party should be engaged when you receive a non-standard request that does not have a documented process/path forward.
What is Deal Management?
Main Confluence Page for SalesHelp
What is the SalesHelp Knowledge Base (KB)?
The UCM Pricing Model available only for Public Sector Customers.
What is Funded Allocation?
Allows Customers to link UCM subscriptions to draw down from a single pool of funds while maintaining separate environments.
What is Unified Billing/Subscription Sharing?
What is Phased Deployment on Expansion?
What is CPQ Ops?
Where general SalesHelp process documentation can be found and the information located here can be shared with Sales. NOTE: Contains Escalation Process
What is the SalesHelp Portal?
The UCM Contract with this pricing model populates the customer's current rate card in an Expansion Quote.
What is UCM Monthly Commit Contract?
Taleo transition program designed to move Customers to Oracle Fusion Recruiting Cloud Service only.
What is Taleo to Recruiting First Program?
This workaround must be reviewed when the customer would like to participate in the Taleo to HCM fusion transition and has both Taleo and HCM Fusion on their subscription.
What is the Taleo to Fusion Cloud Services Conversion Programs?
The standard SLA for 3rd party engagements.
What is 24 hours?
The document containing the Global Business Practices & Policies for the Cloud line of business.
What is the Cloud Global Practices Playbook?
Operation Type associated with the UCM Annual Commit Pricing Model.
What is Replenish?
Customers who currently have Government Tech Non-Metered SKUs are now eligible to convert to these Universal Credits Pricing Models at Renewal.
What are Funded Allocation & Annual Commit?
This workaround requires the renewal quote to be build as a true Renewal and then specific Sales Channel details to be modified downstream.
What is Indirect to Indirect Transaction at Renewal?
The CPQESC tag when opening an OAL ticket should only be used in these scenarios.
What is the associated SalesHelp ticket is escalated by a VP or Director, tied to a FBE Medium/High, or the Sales rep is pushing for the OD ASAP?
Where Prices Lists can be located.
What is the eSource?
The approval required for all UCM Restripe requests.
What is AD HOC HQAPP approval?
This program is for customers with Tech Licenses looking to transition to the Cloud and offsets some of their license support costs when they purchase UCM.
What is Universal Support Rewards (also known as Oracle Support Rewards or UCM Support Credits)?
This workaround must be followed when the customer would like to add a new product(s) to their subscription (New Subscription Line Items) now and also renew.
What is New with Co-Term Plus Early Renewal
This 3rd party should be directly added to the SalesHelp ticket when there are questions related to pricing of specific services.
What is Infoprice?
Where you can find Customer Engagments.
What is CLM?
A non-standard workaround must be used to process this kind of request, requiring DM & CDT engagement to ensure that the losing plan is terminated during the correct time frame.
What is UCM Contract Consolidation?
This program allows select ExaCC Customers with a Gen1 X6/X7 subscriptions to take advantage of a special offer to move to a similarly sized Gen2 Exadata Cloud at Customer environment, prior to their existing Gen1 contract end date. NOTE: SalesHelp is required to configure a Replace and Terminate Quote
What is ExaCC X6/ X7 Gen 1 to Gen 2 Early Renewal Upgrade?