Important Information
True of False: OTLV2 scheduling is now available for all of Northeast (New England, NJ and NY)
True
What is the purpose of the humidifer on a CPAP machine?
Adds moisture to prevent dryness and irritation
What goes up and down, but always remain in the same place?
Stairs
Patient calls in and states "my tubing doesn't fit my new mask? How can you assist?
Educate patient on quick connect adaptor and advise them to wiggle it back and forth to remove.
Patient calls in and states "I have a sore/cut/bruising on the bridge of my nose. How can we help?
Make sure headgear isn't too tight. Advise to readjust straps.
Complete Virtual Mask Fit
True or False: Verbal consent expires after 30 days of approval.
False, verbal consent expires soon as the interaction is disconnected.
True or False: CPAP cures sleep apnea
False, CPAP treats sleep apnea but does not cure it.
What is the name of the movie that had a talking plant?
Little shop of horror
Patient calls in and states "there's water in my tubing and mask". Tube temp is on 68 and humidity is on 8. How can you help?
True of False: High humidity can cause an itchy nose.
True, decrease humidity by 1 or 2 levels
True of False: Emergency contact information overrides the ROI.
False, no Classroom appointments are scheduled. Only individual appointments.
What is the best-selling book of all time?
Bible
Patient complains they keep having a breakout or rash. What should be your first question to resolve this?
How are you cleaning the cushion/pillow daily
Patients spouse calls in to order a new mask but is not on the ROI and patient is not available to give verbal consent. Spouse states she has spoken with several people in the past and no one has requested this information. Can we speak with her and process the order without an ROI or verbal consent?
NOOOOOOOOOO, ROI or verbal consent is required!
True or False, a chin strap should be recommended and offered to every patient with a nasal or pillow mask.
True
What are some benefits of PAP Therapy?
1. Heart Disease prevention
2. Stroke Prevention
3. Motor vehicle accident prevention
4. Improved daytime alertness
5. Improved Concentration
6. Improved Emotional Stability
7. Eliminate Snoring
8. Lower medical Expenses
What does Kevin in Home Alone steal from the convenience store?
Toothbrush
Patient calls in and states "I feel bloated/have gas after using the CPAP machine? What can you suggest?
Change sleeping position to a inclined position
Don't eat several hours before bedtime
Use a chinstrap (nasal/pillow) or swap to a FFM
Recommend GasX
If none of these suggestions are helpful, encourage patient to follow up with their doctor
True or False: While using the note template, I should only use N/A when leaving a voicemail.
True, when actively speaking with the patient, you should only mark the template questions with Yes or No.
The parent of a minor patient calls in for a mask swap. Can the sleep coach process this request?
No, mask swaps for minors should be sent to Adherence RT to process. Page 418 of Workbook
True or False: All SD cards should be mailed to 4001 Piedmont Parkway High Point, NC
True, all SD cards are now mailed to High Point, NC
What is the only Planet to spin clockwise?
Venus
Patient states "I don't feel like there is enough pressure or I feel like I'm suffocating at the start of therapy". Ramp is currently set to 20mins. What can be done to help this patient?
Decrease Ramp time or shut off completely.
How does the AirSense S11 and Luna G3 transmit data?
Internal Cellular Modem that transmits via cell phone towers.