Coffee
What type of roast is Full Bloom and what are the Flavor Notes?
Medium.
Fruity, Milk Chocolate, Syrupy
What Iced Tea is Decaf?
Wildberry Hibiscus
What food items go in a to-go box?
Breakfast Croissant
Heated Brownie
Some Seasonal Bagel Bombs
What does FIFO mean?
First in First Out!
How often does the restroom need to be checked?
Every Hour!
What are 5 top Espresso Latte Sellers?
(Not Including Seasonal Drinks)
Vanilla Latte
Cinnamon Toast Crunch Latte
World Famous Cinnabee Latte
Strawberries and Cream Latte
The Pro
What 3 ingredients are in a matcha zinger?
Matcha, lemon juice, water.
What are the two top selling smoothies?
Funky Monkey and The Posty
Where can you put your shift drinks?
In the back, On the employee rack. Not up front!
What are two ways to upsell on the register?
Coffee Cubes
Large Size
Pineapple Bowls
Cold Foam
Single Origin
What is the difference between a Flat White, a Cappuccino, and a Cortado?
Cappuccino has milk foam and Flat White does not (only microfoam). Cortado is 2oz milk, 2 oz espresso.
What hot tea sachet and flavor are in a London Fog?
Earl Grey and Vanilla
What are 3 Gluten Free options on the menu?
Chocolate Chip Muffin
Chia Pudding
Overnight Oats
All Acai and Pitaya Bowls
What should you do when a food item drops or is expired?
Waste it out on the register and Throw it away
What is the first question that should be asked upon every order?
Hello, how are you today?
Good morning, How can I help you today?
Good to see(d) you! What can we get started for you?
What are the Parameters of a shot of Espresso?
(Grounds in, Espresso Out, Brewing time)
18g in
34g out
25-30 sec brew time
How many oz of prepped matcha do you use in a regular and a large?
2oz in regular 3 oz in large
What are the ingredients of a Detox Shot?
Ginger, Lemon, Honey, Cayenne
How much Red Sanitizer Do you put in how much water when washing dishes?
8oz Sanitizer, half a sink of lukewarm water
(Needs to be changed every 4 hours!)
What what happens if a customer orders to the wrong store?
Grab manager or shift lead
Remake Order for customer
Ring it in under waste
(The customer is ALWAYS right)
Where is the single origin of the month from and what are the tasting notes?
Mountain Harvest
Mount Elgon, Bolivia
Citrus, Ginger, Molasses
How many oz of chai do we put into a regular and a large?
4 oz in regular 4 oz in large
What is in the Pink Flamingo Bowl?
Base of orange juice, mango, and dragonfruit.
Topped with granola, strawberries, banana, kiwi, blueberries, honey, and coconut flakes.
What are the 5 steps of washing dishes in the 3-compartment sink?
Scrape/Rinse off any food/residue
Wash (Use green sponge to scrub dishes)
Rinse off soap from dishes
Sanitize (let sit for min 1 min)
Air Dry completely before putting away
What are 3 ways to go above and beyond for customers?
Write on Lids
Bring food and drink to their table
Collect Dishes from tables
Restock condiments and Utensils
Restock grab and go and make it look neat
Empty Garbage before it’s overflowing
Say thank you and see(d) you later