Our Fearless Leader
This kid is 11 years old and Miranda's son
Who is Grady?
Bethica is interested in getting her electrical lines buried underground. We should send this case. (Case Type and Service Type Characteristic (New, Existing, etc.)
What is a Maximo Case for Existing Service?
Iowa Power and Light (IPL)
Vanessica is a CWPCO customer and is calling in an outage. This is what you should do
What is Warm Transferring to CWPCO?
This is the chemical notation for table salt
What is NaCl?
This date is when Miranda was born - when was it?
When is 9/28
Markipher calls and is extremely angry that our local field crew knocked over his planter and demands the tech be fired, and wants to ensure that their career is smashed with their peonies. This is the case we would send. (Case Type)
What is a Complaint Case?
This is where Alliant Energy's tower is in the state of Wisconsin. (City)
Where is Madison, WI?
Terrentia Flabalee is calling from TCRG and wants to know if we're interested in purchasing any ad spots - this is the person you should direct Terrentia to.
Who is Christina Hurley?
This is the square root of 81
What is 9?
This is the star sign of Miranda Dunham
What is a Libra?
Linda calls and says she has emailed us a copy of her Power of Attorney paperwork. This is the case we would make (Case type)
What is Document Upload
This is a state we used to service, but no longer do.
Where is Minnesota?
Gathilda calls and wants to do some duck hunting near our generation station in Portage - she is hoping for a map to be sent to her of the areas she is allowed to hunt. This expert title should lead us to the right answer.
What is the Fishing, Hunting, Watercraft use, or Wood Cutting on Generating Station Properties Expert?
This famous artist is known for his "pop" art and the very well known painting of a campbells soup can.
Who is Andy Warhol?
This month, Miranda became a Team Lead and took over Team Jacob. (Month and year)
When is September 2024
Daryl is going to be demolishing his home in Wisconsin and needs to know what we need to do/he needs to do for that. With the sending of your case, this is the number of days you advise him it could take for the all clear from the field
What is 14 days ? (2 weeks)
This lady is the CEO of Alliant Energy.
Who is Lisa Barton?
Macavity calls and has questions about the coal combustion residue and fly ash produced by our Lansing Generation Station. This is the email you should provide to him for contact.
Email: JeffreyMaxted@alliantenergy.com or UrsulaNorwood@alliantenergy.com
The founding father Alexander Hamilton held this as his highest position in the US Government.
What is the Secretary of the Treasury?
This object is enshrined in a wooden box for the safety, and the character Miranda dressed up as for Halloween
Who/What is Annabelle?
An electrical contractor calls about installing security cameras on our poles for a town near him and needs to know what that process looks like. (Case Type and Service Characteristic (New Serv, Existing, etc.)
What is a MAXIMO case with New Service
This is the Nasdaq Trading acronym for Alliant Energy.
What is LNT?
Gondor calls and was told she has a pledge from HACAP for LIHEAP funds - the pledge from the system reads "HACAP has pledged an assistane amount of $251.00 from LIHEAP Denied on 11/11/25." This is how you should proceed (I think - this is what happened with me anyways)
What is Sending a to do to credit and collections (its just a system error and is totally fine
This punctuational grammar device is used for the final in a list items in a sentence like so:
I went to the store and bought Grapes, Pears, Pineapples, and Blueberries.
What is the Oxford Comma?