Engage+ System
What is the Engage+ System?
This system was developed by Miracle Miles to manage membership logic that Shopify cannot support.
What is PAYG (Pay As You Go)?
Former VIP member who cancelled.
What is the 6th day of the month?
VIP members are billed on this day every month
How much reward points do customer receive every dollar spent?
25 points
What is Skip the Month?
Customers can use this option to avoid monthly billing temporarily.
Examples of Personal Identifiable Information (PII)?
These are examples of PII stored in the system: Name, Email, Address, and Order History.
What is Lead?
What do customer's receive every successful billing?
1 VIP credit
What is $80?
One VIP credit can redeem products worth up to this amount.
How long can a customer pause their subscription?
3 months
What are Engage+ and Engage+ EU?
Separated system tools for EU and US
What is VIP?
An active paying member who receives benefits every month
What is divisable by 3?
Billing retries happen on dates divisible by this number
What is Store Credit?
Is something that works like a wallet.
When do Bill Me Now, Pause Membership, and Skip the Month be available to use?
These actions are only available from the 1st to the 5th of each month.
Where do we use Customer ID, and Membership ID?
Used for searching the customer's account or provide to the IT team when escalating.
How much token/credit a customer's receive every successful billing?
What is the first month?
New members are not charged during this period.
How much rewards points does customer receives by posting product reviews?
250 points
Can a customer use their unused VIP credit their subscription is canceled?
Yes or No and why?
No
What does GDPR means?
General Data Protection Regulation
Give me At least one exclusive benefits a customer receive every month?
Exclusive discount, free shipping, promotional discount and etc.
What are exclusive discounts, free shipping, special sales access, reward points, and bundle discounts?
VIP members receive these benefits.
How much discount can customer redeem for 2500 points?
$10
Yes