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Free for All!
Wiki Where?
Who's the boss?
Where they at, tho?
Detective Appriss
100
These are the two license types available to JX users
JusticeXchange and NPLEx LE
100
This process will assist you with locating a user account

JX > Account Administration >What is "Locating User Accounts."

100
A JX caller has a question about something for which they were billed. How can you help them?

Refer to the receptionist

Invoice Question process

100
FL User - Hubertsmith. What is his account status? What licenses does he already have?
Inactive. He already has FL Sheriff's and NPLEx
100
"While registering I'm asked to enter an ORI, I don't know what that is... can you help me?"
Refer the caller to his agency/department lead to provide that ORI to him/her.
200
Daily Double - Choose an opposing team to receive these points!

Daily Double - Choose an opposing team to receive these points!

200
This process should be used to assist callers requesting Help with changing the agency information on their account.
JX tab > Account Administration > "User Changing/Moving agencies.
200
if Charlie Cichon is listed as a state admin, which license type does he support?
NPLEx LE only
200

What is the security level, account status, license and agency for

NC user aaron.benson

Basic, Inactive- Admin required, JX trial accounts, Kansas City Police Dept.
200
I need to change my phone number on the account because I don't have that desk phone anymore, can you help?
We can direct the caller to the "My Account" button, then to profile to allow them to update their phone number.
300
A user would like to request an additional license on their account because they registered for JusticeXchange, but, also want to see pseudo-ephedrine sales history. How can you help them?
Direct them to their "request additional access" link under the "My Account" tab within JX. They can see all licenses they can request under that screen.
300

"I see an error saying 'authentication failed,' can you help me get back into my account?"

JX > Login Assistance > Password Reset - JX
300
A non-enterprise state caller would like to register for an account, how can we help?
Escalate a ticket to CRM.
300
Can we reset the password for Ga officer upson01?
No. His new account is upsondtf, but, it is also admin required.
300

Daily Double!  You win points for your team!

Daily Double!  You win points for your team!

400
Caller's from these states can self-register for a JX/NPLEx LE account.
What are KY, MS, WA, and AR
400
"I recently processed an expunction in your system, but, I can still see the record when I complete a search."

JX tab > Expungement tab > Expunction Request Not Removed from JusticeXchange

400
Who is the admin directly above FL user Leslie Doreen Johnson, who could approve her for NPLEx?
Marilyn Perez and/or Joy Mellies (Agency admins)
400
Andrew James Johnson (andrew.johnson6 in IA) would like you to reset his password? Can you? To whom would you refer him for additional assistance?
No, He is inactive admin required. We would refer him to Dennis Wiggins, or Susie Sher (State Admins)
400
Please tell Det. Phoenix (an admin) how to locate a list of all watches she currently has.

https://wiki.appriss.com/display/CFC/Locating+a+User%27s+Active+Watches

500
What is the difference between requesting additional access and requesting additional features?

Access: license types

Features: Things like the phone data lookup, public records, visitor logs, SSA Death Master File.

500
Officer Bryson says he got a watch hit about an attempted purchase that took place at 5 p.m., but, he didn't get the watch hit until almost 9!
JX tab > Watch Hit Assistance tab > Delayed watch hits
500
Michael K. Sonan says his password has expired. Can we reset his password for him? What license type did/does he have? Who is his admin?
No, His account status is inactive - admin required. He would be referred to State admin as he is an agency admin, Michael Hartsock
500
KY officer Lillian Ruiz (rpd700lr) wants to know who her admin is. who would you tell her? Can you reset her password? Does she have access to expunge records?
Jeff Hale or David Hooker, Yes we can reset PW, no, she can't process Expungements.
500
I'm an agency admin and I need to approve one of my officer's accounts, can you tell me how to do that?
They can go to the admin tab, then go to license request search, type in the users name/email (or hit submit without any data), click on the magnifying glass next to the pending account and select approve/reject.