Marriott History
The name of J.W. Marriott's A&W Stand
What is the Hot Shoppe?
The final question in any guest conversation!
What is "Is there anything else I may assist you with"?
The number of nights to become a Gold Member.
What is 25?
The boats operate at these times.
What is 4:30pm to 8:00pm Sun-Thurs & 4:30pm to 9pm Fri-Sat?
The proper place to put a guests luggage upon room check in.
What is on the luggage rack?
The proper way to give the guest their room key.
What is a two hand delivery? Bonus: Do not place on the counter. Discretely point out their room number.
The way to spot an Elite member on property.
What is a silver wristband?
The number of treatment rooms in the spa.
What is 48?
The would be considered a warm welcome.
What is greeting the guest with the time of day?
The rule for greeting guests!
What is the 15/5 rule?
The highest Elite level.
What is an Ambassador?
**100 nights a year & $20,000)
The hours of operation of the Aviary.
What is 9am to 4pm daily?
An example of a personalized service suggestion.
What Boat Rides/Restaurants/Golf/Spa?
The LEARN Model stands for this
What is Listen, Empathize, Apologize, Respond, Notify.
The unique benefit provided at our property to Gold Members and above.
What is spa access?
The only restaurant open on Fridays and Saturdays.
What is “T&T” Time & Temperature Innovation Kitchen?
The proper gesture when providing directions to a guest.
What is an open palm/outstretched arm?
The standard amount of time to complete a guest request!
What is 15 minutes?
The number of points a Bonvoy member receives per dollar spent.
What is 10?
The green bands on the flamingos represent this.
What is being an original property flamingo?
The number one item missed on Bellstand Audits.
What is using the guests name?