Who/How/When
How do we prevent a move out?
Renewing leases!!!
What are the two requirements for providing notice?
60 days
In Writing
What are the three move out types?
-Normal Lease End
-Early Termination
-Eviction Termination
What does ITC stand for?
Intent to Claim
When do we send balances to collections
60 days after move out
Who is affected by a move out? (name at least four teams)
PM, Service, Turn Team, Accounting, Marketing, Leasing
What receipts are required upon move out?
-Cleaning
-Pest Control
-Carpet Cleaning (if applicable)
When does the PM terminate the lease?
When the possession email comes through
When do we have to mail out an ITC?
Within 30 days of move out
What two collections agencies do we use?
-Pro Debt Mediation
-ActivoCorp
When do we start setting move out expectations?
DAY ONE - lease signing
Where does the resident turn in their keys?
In lockbox on door dropped by Crossmen
What does 'Terminated Charge til Rerent Mean?'
Resident moved out early, and will be charged monthly rent till the home is rented again.
What two docs to use to determine physical damages?
-move out inspection
-prop turn scope of work
Who is the best doggy in the world?
Chips :)
When do the PMs complete a move out call?
2 weeks before move out
Name five things the PM reviews on a move out call
1-required receipts
2-DEBRIS REMOVAL!!!
3-painting (if repainting, must be done to prof. standard, do not recommend touch ups)
4-bulbs, air filters, drip baths, bath accessories, lawn, patching etc.
5-discuss lb drop - leave key in lb
6-confirm move out date
7-or try to covert ;)
8-review move out packet together
If a resident moves out due to military orders, what type of lease termination is this?
Normal lease end
How long do we consider normal wear and tear?
5 years
When are we unable to send a balance to collections?
If in a dispute
or we do not have DOB/SSN
How many pages is our move out packet?
THIRTEEN!!
Name the 5 requirements for a resident to re-rent another JWB home
1-Must stay till (or pay through) lease end
2-Current balance must be $0
3-No previous evictions filed within the last 4 years
4-No open 7 Day/HOA violations
5-Pass Pre-Move Out Inspection
When is an ITC ticket created?
When the PM terminates the lease
What 5 charges are listed on an ITC
-unpaid rent
-unpaid fees
-unpaid eviction expenses
-liquidated damages
-physical damages
What is our general rule of thumb for settling?
50%