This metric requirement is 92% or higher
What is Adherence
AAA members will receive 24 month/24,000 mile warranty at this location
What is both: COR/AAR
This membership level covers up to 200 miles of towing
What is Premier
In order to exit a call without cancelling it you must select this button
What is the "Leave" button
The 1-Guide can be found in this location
What is "The Hub"
The metric requirement for COR/AAR's is
What is 5.1%
When towed to this location members receive 10% off labor plus an extra 5% when towed in by AAA
What is a COR
This membership level includes free fuel and delivery
What is Plus, Plus RV, and Premier
A driver is on the way to a member when a call is in this status
What is ER (en route)
Your break schedule is located in this website
What is "IEX"
This metric requirement is 300 or less
What is AHT
AAA members are eligible for transportation/shuttle services when towed to this location
What is both: COR/AAR
This membership level includes a 1-day free car rental with a tow
What is Premier
A call has not been sent to a driver when it is in this status
What is SP (spotted)
Calling in, leaving early, or arriving late.
The metric requirement for break conformance
What is 98%
AAA members are eligible for a Hertz rental discount when towed to this location
What is a COR
This membership level covers towing of a Cab Over Camper (four wheeled vehicle)
What is Classic, Plus, Plus RV, and Premier
In order to see what driver/truck a call is assigned to you must select this tab
What is the "Call Status" tab
If you are approved for PTO in IEX, then you must enter your PTO in _____
What is "Workday"
The 6 metrics you are held to when being ranked in a shift bid
What is:
1. Adherence
2. Break Conformance
3. QA
4. COR/AAR
5. AHT
6. Requesting Service
COR is currently exclusive to these states only
What is California and Arizona
Four- wheel Box trucks are covered under this membership
What is none: this is not a covered service
The 5 tabs that need to be completed for a tow in D3 call receive are:
What is
1. Member
2. Locations
3. Vehicle/Triage
4. Tow destination
5. Service
This is where you submit "Time clock adjustments"
What is the Login Book