Kaimanaaki Guide

Guide 1

100

The aim of Here Toitu is name 3

• set goals.
• create healthy habits.
• build confidence.

prepare and look for work or study

200

Home visit Process for Kaimanaaki 

Seek approval from TL sending offsite form at least 24hrs

once approval received, Add to Calenda

make sure Duress is charged and on when visiting whanau.  

300

When adding whanau update notes into Profusion who else need to know? Standard n RE

and how do you let them know 

Kaitohutohu for Standard service Sharefile 

WRS for RE Sharefile. 

first initial and Surname 

400

If a provider or service is using Credit card payment, what must you ask for and who send to when payment been made 

Invoice or receipt and Send to 

• Programme Coordinator and Team Lead.

500

When paying External Provider thru Credit card details what are payment details need to be filled in form that Kaimanaaki find out 

Name of company:

Name of contact & number:

Date payment is needed:

What is the payment for?

Price ($) GST inclusive

Additional fee for paying by CC (%)

Guide 2

100

The Kaimanaaki role is community based, where can you meet your whanau and if not meeting whanau Where should you be based 

•  GP practices, in the community, or at whanau home. When you are not meeting with whānau, you should be based in one of your assigned practices.

200

List the four needs Kaitohutohu support whanau with

• income support
• health support (i.e. access to Disability Allowance), 
• housing
•  job placement support

300

What is Kaitohutohu email address 

• [e-mail]

400

If Kaimanaaki are requesting payment for whanau to register for a course, what info do they need to get for Programme Coordinator?

• go onto the website and check what details are required for registration and payment and provide these to the Programme Coordinator.

500

what is email and Phone number for IT team

0800 735 900 or email them on [e-mail]

Guide 3

100

How many team Hui do you need to attend as Kaimanaaki name them 

.  6 in total Weekly team hui

Team Huddle Wednesday an Friday

Peer review

Kaitohutohu huddle fortnightly 

Responding early fortnightly, National Kaimanaaki huddle quarterly   

200

When do you need to contact new whanau assigned to you 

• you need to contact new whanau within 48hours to arrange F2F and should aim to meet F2F with whānau within 5 working days of initial contact
• All contact attempts need be lodged in Profusion 
• and all F2F contacts needs to be added in calenda 

300

For FF $50 and under when do you need seek Approval 

when they are clinical, e.g supplements, medications, holistic medicine 

400

Who can Send a referral thru HT and open POC name all of them 

Gp,

Nurse practioner,

Nurse,

HIP, Health coach 

Kaimanaaki.

500

what is Process for Triage Ghost whanau 

• On day of Triage CALL AND TEXT your whanau 30min before you meet them. If they don’t answer or don’t reply, you still need to turn up.
• Wait there for the hour that’s booked/ or 30min 

If no show, please input on notes on profusion on contact attempts

let admin team know and they will try rebook if whanau is from your own list, then Kaimanaaki will need to rebook. 

• Try to re-book them again, call 2 x and if they do not answer, please let the admin team know that you will be closing POC

Guide 4

100

Name 3 service components of Here Toitu 

Flexi fund

Wellbeing star

 action plan 

Organization/Providers

200

For all interaction with whanau where do you log it . 

And what don't you need to Log ?

Profusion 

and you must log all interactions with whanau 

from Texts to calls to in person. 

All In person contacts need to be inputted into your calenda and must match date notes you have on Profusion for safety of whanau and yourself if complaint is made.

300

what are approved payment methods of FF

• Online and over the phone credit card payments.
• Payment via voucher/invoice (must set up as supplier, create Profusion voucher, and raise PO).
• in person payment by TL

400

What are some of the services or providers that Here Toitu can utilize to support whanau into work

List 3 examples

• Seek
• Work and Income support including Work Brokers.
• Kimi Mahi
• Trade me Jobs
• Ember, Geneva healthcare, work bridge
•  Linkedin

500

Process for Signed Up Triage whanau 

Whanau signed all up all consent/WBS/AP

open POC input notes above and also Triage notes on Follow up. 

• Screenshot POC that’s open and paste on triage chat. @Eddie Muaulama of new whanau so TL can allocate to Kaimanaaki
• Then upload consent form and Action plan to Sharefile
• 
  
  • à Procare to MSD  
  • à Your folder
  • Email MSD of new Active whanau and Cc in Eddie + admin team (Phoebe, Charlotte + Lara): 
  • Header… Initials_GP practice_ date

    All allocation will be done by Team Lead

Guide 5

100

How long can whanau have Here Toitu support for?

up to 12 mths including 3 mths PPS

12mths total

200

Name the 3 dedicated support for whanau on Here Toitu

Kaimanaaki (health navigator)

Kaitohutohu(msd case manager)

WRS 

Health Care Provider/Gp

300

first 3 Steps for Credit card purchase for Kaimanaaki in order 

Check if meets flexi-fund criteria

check if meets our payment methods 

Obtain approval from Clinical lead or Team Lead

400

• RE eligibility criteria what's wrong 
• Aged between 18-64 years; and
• In part or full-time employment; and
•  receiving of a main benefit; and
• Managing a health condition or disability; and
• At risk of losing their employment due to their health condition or disability; enrolled in Participating HT practice residing in Auckland area 

• Aged between 16-64 years; and
• In part or full-time employment; and
• Not in receipt of a main benefit; and
• Managing a health condition or disability; and
• At risk of losing their employment due to their health condition or disability; and 
• Enrolled in a general practice residing in Auckland

500

Process for closing a POC for whanau enrolled. 

Have updated notes on Profusion of reason for closing. 

Close POC to with close referral reason 

Send email to MSD and Admin team and TL on closing of POC with referral reason.