Impromtu Communication
What are the 4 impromtu scenarios?
1. When you can answer, but need to buy time or organize your thoughts
2. When you can’t answer and need to pass it to someone in the room
3. When you need to delay the answer until after the interaction , meeting, etc
4. When you need to shut down the line of questioning altogether
Which of the 3 C's is missing?
Our team drives our company’s mission and purpose by leveraging resources to achieve better results
compelling
Answer using Opinion+2
What's the biggest lesson you've learned while being in SBD?
Love it!
Scenario 1 (buy time): How do you suggest we move forward?
yes!
Which of the 3 C's is missing?
So here’s the background. My team has been working with me for several years. They get along great. I enjoy working with them. We were working on a project that had many elements. We had to think about cost analysis, risk analysis, etc. Normally, we can do all of these things, but my team is overworked. They are working on 5 projects right now. They are all a priority. So we are thinking of some ideas to work around all of this. Again, my team is great, but I think we need more support.
concise
Come up with a complication and question...
As you know, we got the approval for investing more in learning and development
Excellent!
Scenario 2 (pass on): Can you help us on this?
lovely!
How would you make this better?
Our team drives our company’s mission and purpose by leveraging resources to achieve better results
love it!
Use the same situation and complication and then come up with a resolution...
As you know, we got the approval for investing more in learning and development
Brilliant!
Scenario 3 (delay till after): Can you show us the most updated numbers?
that's great!
How can you improve this?
So here’s the background. My team has been working with me for several years. They get along great. I enjoy working with them. We were working on a project that had many elements. We had to think about cost analysis, risk analysis, etc. Normally, we can do all of these things, but my team is overworked. They are working on 5 projects right now. They are all a priority. So we are thinking of some ideas to work around all of this. Again, my team is great, but I think we need more support.
Perfection!
Use the same situation and complication and then come up with a 2-3 options
As you know, we got the approval for investing more in learning and development
Yassss!
Scenario 4 (shut down): Can we go back and discuss X?
Wonderful!
Find an email that you could improve with the 3 C's. Then rewrite it.
Good job!
If a collegaue asked you, "How is your communication coaching going?", what update would you give them using OCTA?
OCTA = objective, current position, tasks/timetable, asks.
Cool!