Is it the shoes?
No IOUs
Hotline Bling
My office hours are from...
Whatchamacallit
100

This section of CUV contains the address and account phone numbers.

CI (Contact Information)

100

We use this company to process credit cards.

PayROC

100

After identifying yourself, you must state this. 

Call recording disclosure

100

A merchant was approved to skip their weekly payment, what payment category should be used.

Temp Mod - Up to 1 Week No Pay

100

How many CP Mods are a merchant allowed to have?

1

200

Accounts in a queue should be worked in what order?

oldest to newest

200

It takes this many days for ACH payment clearance confirmation.

3


200

Share you screen, search this telephone number (201) 880-7711, what is the merchant's name?

Alesandel Rodriguez

200

This merchant, (CID) 15236461, would like to make up a returned payment. They request for it to be taken Friday, what date should the payment be initiated?

Friday because they bank with Wells Fargo

200

Kapitus offers this many onboard products.

2

300

A merchant returned on weekly payment, what queue would their account be in?

1 - 4

300

A payment hit a merchant's account on Friday, what day was it initiated?

Thursday

300

Before disclosing information about the business to a third party, the Agent must obtain this. 

Permission from the account owner

300

This payment frequency does not need an end date to be entered

Single Payment

300

The amount between the funded amount and the RTR.

Cost of capital. 

400

This queue houses every account that was worked the day before

No Pay Main Follow Up

400

Go here in platform if you want to see how many remaining payments a merchant has.

Payment Plan

400

An agent must do this before taking a credit card number.

Mask the call.

400

Search CID 14295261, how many remaining contractual payments does this merchant have. 

51

400

A public, legal notice filed by creditors in an effort to publicly declare their right to seize assets of debtors who default on loans.

UCC 1 lien

500

In Contract Queues under the #Owned Contracts/#Contracts column, what does AC stand for?

Associated Contracts

500

We do NOT process this credit card.

American Express

500

30 points will be deducted from your browse score if you fail to do this while working an account.

Call all associated numbers 

500

This merchant CID 11990121 would like to make-up 10 payments (fee included). Share your screen and set up the template. 

2 templates, 1 restart @ $68 and 1 single payment catch-up @ 793.80

500

What was this merchant's CID 13425821 cash volume in December 2023?

$65,980.90